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About the Role
As a Front Desk All Rounder, you will be a gracious host at the heart of the guest experience, delivering seamless, personalised service with elegance, precision, and genuine warmth. You will curate seamless arrival and departure experiences, greeting each guest with grace, professionalism, and refined attention to detail. You manage guest accounts and cashiering functions, ensuring all transactions are accurate, balanced, and thoughtfully resolved. Your confidence with the Opera Front Desk system enables you to maintain detailed guest profiles while anticipating VIP arrivals, special requests, and group movements with ease. Clear, poised communication underpins everything you do, from professional telephone interactions to effective coordination with colleagues. You help ensure smooth daily operations and a consistently elevated guest experience.
Responsibilities
- Deliver seamless, personalised service with elegance, precision, and genuine warmth.
- Curate seamless arrival and departure experiences.
- Greet each guest with grace, professionalism, and refined attention to detail.
- Manage guest accounts and cashiering functions, ensuring accuracy and balance.
- Maintain detailed guest profiles using the Opera Front Desk system.
- Anticipate VIP arrivals, special requests, and group movements.
- Communicate clearly and professionally via telephone and with colleagues.
- Coordinate with the Front Desk Supervisor and Duty Manager for smooth operations.
Requirements
- Previous experience in a front office or guest-facing role.
- Refined understanding of guest expectations.
- Clear, confident, and warm communication style.
- Impeccable professionalism in presentation and interaction.
- Flexibility, dependability, and commitment.
- Availability to work a rotating roster, including weekends and public holidays.
- Full Australian working rights.
Skills
- Opera Front Desk system proficiency
- Guest service
- Cashiering
- Communication
- Attention to detail
- Professionalism
Location
- Sydney Darling Harbour
Work Type
- Permanent
- Part-Time
Experience Level
- Previous experience in a front office or guest-facing role
Benefits
- Privileged access to an international portfolio of luxury accommodation.
- Exceptional dining.
- Curated lifestyle experiences.
- Daily touches of indulgence.
- Preferred-rate artisan coffee.
- Thoughtfully designed Ambassador dining menu.
- Distinguished learning platform for development.
About the Company
- Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture.
- As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.
- At the heart of everything we do are exceptional people.
- We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
- We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.