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About the Role
In this role, you will be responsible for handling inbound customer inquiries and proactively contacting existing customers to schedule service appointments. You will support the aftersales teams by providing optimal customer service in a proactive and informative manner to achieve business objectives.
Responsibilities
- Handle inbound customer inquiries
- Proactively contact existing customers to secure service bookings
- Support aftersales teams by providing optimal customer service
- Act in a proactive and informative manner to support business objectives
Requirements
- Excellent verbal communication skills
- Reliable and strong work ethic
- Confident and professional telephone manner with strong customer service skills
- Capability to action high volume of calls
- Sound knowledge of Microsoft Office
Skills
- Customer service
- Communication
- Microsoft Office
Location
- Australia
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive base salary
Benefits
- Employee benefits account with access to discounts on groceries, fuel, vehicles and more
- Professional development opportunities
- Study Support
About the Company
- Sime Motors is a leading automotive group in the Asia Pacific region, part of the Sime Darby Group, a Fortune 500 company.
- Partnerships with brands including BMW, MINI, Jaguar Land Rover, Rolls-Royce, Porsche, Volvo and Volkswagen.
- Pioneering the future of automotive retail with innovation, service excellence, and career growth.
Equal Opportunity
- A safe, friendly, diverse and supportive team environment