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About the Role

Deliver exceptional front-of-house service by warmly welcoming patients and ensuring a professional, positive experience at every interaction. Coordinate appointments, respond to patient enquiries, and manage incoming phone calls and email communications efficiently. Maintain accurate patient records while upholding strict confidentiality and ensuring compliance with privacy standards. Process billing, payments, and health fund claims accurately, while managing referrals, correspondence, and medical documentation. Provide comprehensive administrative support to clinicians, contributing to the smooth and efficient day-to-day operation of the practice.

Responsibilities

Deliver exceptional front-of-house service by warmly welcoming patients and ensuring a professional, positive experience at every interaction.
Coordinate appointments, respond to patient enquiries, and manage incoming phone calls and email communications efficiently.
Maintain accurate patient records while upholding strict confidentiality and ensuring compliance with privacy standards.
Process billing, payments, and health fund claims accurately, while managing referrals, correspondence, and medical documentation.
Provide comprehensive administrative support to clinicians, contributing to the smooth and efficient day-to-day operation of the practice.

Requirements

Previous experience in a medical reception or healthcare administration role.
Ability to thrive in a fast-paced clinical environment.
Exceptional customer service and communication skills.
Compassionate, professional, and patient-focused approach.
Highly organised with excellent attention to detail.
Strong multitasking abilities.
Effective time management skills.
Proficient in Microsoft Office.
Proficient in medical practice management systems such as Genie, Best Practice, Meditech, or Cerner.
Committed to maintaining patient confidentiality and privacy.
Strong understanding of healthcare compliance and professional standards.
Must be an Australian or New Zealand citizen or have an Australia visa that grants the work rights necessary for the role.

Skills

Initiative
Problem solving
Professionalism
Customer service
Communication
Organisation
Attention to detail
Multitasking
Time management
Microsoft Office
Genie
Best Practice
Meditech
Cerner
Confidentiality
Privacy
Healthcare compliance

Location

St Vincent’s Private Hospital Sydney

Work Type

Fixed term 6-month Contract
Full-time
38 hours

Experience Level

Previous experience in a medical reception or healthcare administration role
Experience with Genie or other medical practice system is desirable

Salary/Compensations

$34.51 per hour + Super

Benefits

Competitive pay
Not-for-profit salary packaging
Be part of a not-for-profit where surplus is reinvested into research & community care
Collaborate with global leaders across more than 100 medical specialties and 60 service areas
Work with eminent surgeons using next-gen robotics in cardiac, neuro & orthopaedic
Deliver deeply personalised, patient-centred care in a 100% private-room en-suite facility
Work with peace of mind under an historic EA delivering mandated nurse-to-patient ratios
Accelerate your career with clinical education programs & funded postgrad pathways
Fitness Passport
Discounted private health
Cultural recognitions and celebrations

About the Company

St Vincent’s Private Hospital Sydney is Sydney’s premier inner-city private hospital.
Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
Founded in 1857 by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
As a world-class tertiary facility, we are at the forefront of medical innovation, featuring high-acuity interventional suites, next-gen surgical robotics for complex specialties, and cutting-edge oncology backed by the renowned Kinghorn Cancer Centre.
Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.