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About the Role

The Senior Program Manager (Client Success) oversees complex, multi-stream technology programs for clients, ensuring technology implementation, adoption, and success activities are delivered predictably and in line with client expectations. The role provides program-level governance, structure, and oversight, supporting Product Success Directors through progress tracking, stakeholder communication, RAID management, and executive reporting.

Responsibilities

Own and manage end-to-end Client Technology Implementation and Adoption Plan, ensuring clear planning, governance, and execution.
Define program goals, scope, success metrics, and delivery roadmap in alignment with client objectives.
Build, manage, and optimize Monday.com boards.
Act as the primary program interface for providing clear communication, status, and risk management for the client account.
Create and maintain detailed end-to-end program plans, including timelines, dependencies, risks, and resource allocations.
Track progress of ongoing milestones and maintain up-to-date status reports.
Follow up with internal stakeholders to gather required information and documentation.
Coordinate with Operations Technology Leads and other team members to ensure alignment on project timelines.
Identify potential delays or blockers and escalate as needed.
Support the preparation of project dashboards, summaries, and reports for leadership, Internal & External.
Translate complex requirements into structured plans, milestones, and trackers.
Ensure programs are delivered on time, and to agreed quality standards.
Identify risks, issues, dependencies, and Mitigation, taking action early and pragmatically.
Support reporting, forecasting, and performance tracking through advanced Excel and Monday.com dashboards (Internal Stakeholder & Clients).
Own program reporting frameworks and data analysis to equip Product Success Directors with accurate, insight-led reporting for internal governance and client management.

Requirements

10+ Years Proven experience as a Senior Program Manager / Senior Project Manager in an integrated, production environment.
Knowledge of Monday.com, with the ability to operate confidently at the enterprise license level, would be beneficial.
Advanced Excel skills, including tracking, reporting, and analysis.
Strong operational mindset with the ability to move easily between detail and big picture thinking.
Highly detail-oriented, with excellent follow-through and organizational skills.
A true self-starter and do‑er—comfortable rolling up sleeves and driving work forward without heavy oversight.
Experience working across multiple workstreams, stakeholders, and priorities simultaneously.
Ambitious, curious, and ready to grow — eager to expand scope and impact.
Collaborative and strategic confident communicator, able to work across technical, product, transition and operation client teams.
Calm under pressure, solution-focused, and delivery-driven.
Experience within production, media, creative, or agency environments.
Exposure to supporting enterprise level transformation.
Familiarity with client success models or platform driven delivery environments.
Comfortable working in fast-paced environments with evolving priorities and ambiguity, and is a Proactive do-er.

Skills

Monday.com
Advanced Excel
Program Management
Project Management
Client Success
Stakeholder Communication
Risk Management
Reporting
Data Analysis

Location

Worldwide

Work Type

Full-time

Experience Level

Senior
10+ Years

Salary/Compensations

USD $135,375.00 - USD $185,200.00/Annually

Benefits

Medical coverage
Dental
Vision
Disability
401K
Parental and family care leave
Family forming assistance
Tuition reimbursement
Flexible time off

About the Company

Designed to serve a content-driven media landscape, Prodigious brings together specialist production expertise in video, digital and print to design, produce and deliver brand content across all channels, using the best talent, workflow processes and tools.
We boast 3,500 employees operating out of over 40 locations worldwide and complemented by best-in-class production talent sourced via our owned crowd-sourcing platform.
Combining these highly-skilled cross-media producers within our strategically located Creative Campuses, on-site client studios and time zone-aligned offshore platforms, we build innovative and agile production models that deliver more content for less.
Citi, GSK, L’Oréal, Nestlé, P&G, Renault, Sanofi and Walmart are amongst our global clients for whom we have successfully rolled out these models.
Over the past three years and together with their agencies, they have won us some of the most acclaimed accolades worldwide including 28 Cannes Lions, 5 Clios, 7 D&ADs and 9 EPICAs, to name but a few.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.