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About the Role

Join our The Ritz-Carlton family and go the extra mile for great guest experiences and team spirit. We are looking for a Front Desk Agent to support our team.

Responsibilities

• Perform check-ins and check-outs
• Personal guest support for all questions and concerns, especially for VIP guests
• Accept special guest requests and reservations
• Perform complete guest billing
• Perfect communication with all hotel departments
• Represent night staff in their absence
• Coordinate and ensure consistently smooth service

Requirements

• Completed training in upscale hotel management or previous professional experience in Front Office
• Very good German and English skills
• Sound computer skills and ideally experience with the Opera program
• Team and sales-oriented work as well as professional handling of customers, guests, and employees
• Passion for creating special guest experiences

Skills

• Opera
• Customer Service
• Communication

Location

• Berlin

Work Type

• Full-time

Experience Level

• Entry Level
• Mid Level

Education Level

• Vocational Training
• Hotel Management

Salary/Compensations

• Annual salary adjustments
• Sunday and holiday surcharges

Benefits

• Minute-by-minute time tracking and flexible working time models
• 30 days annual leave
• Up to €63 contribution to BVG/VBB ticket
• Choose yourself: 3 additional vacation days or individual further training opportunities worth €300 or €300 contribution to Hoga retirement provision after one year of service
• An experienced and internationally experienced management team that advises and supports you in your development
• Internal and worldwide development opportunities as part of the world's largest hotel chain Marriott International with over 10,000 hotels
• Regular feedback discussions, optional cross-training
• Training and further education measures with training financing
• Participation in capital-forming benefits after length of service
• Appreciation of individual performance through awards, which are also celebrated at regular employee meetings
• Family & Friends rates in all Marriott International Brands worldwide
• Be our Guest: One overnight stay for two people incl. breakfast for all new employees within the first 6 months
• Team events and off-sites, summer and annual party
• Free uniform and cleaning; cleaning of business clothing
• Healthy and balanced meals in our employee restaurant
• On-boarding program at the beginning of employment and learning coach system
• Free online training for every position and career level available at any time
• Corporate Benefits and advantages in local shops and fitness facilities
• Opportunity to participate in social projects

About the Company

• The Ritz-Carlton, Berlin - A tribute to Berlin's glamorous Golden Era
• The Ritz-Carlton, Berlin is located in the heart of the city at Potsdamer Platz, near the largest inner-city park "Tiergarten" and only a 7-minute walk from the Brandenburg Gate.
• This exclusive 5-star hotel has won multiple awards and offers a unique backdrop with modern style and outstanding service at the highest level.
• With its exclusive design and homely atmosphere, the 303 guest rooms and suites combine exquisite Art Deco elements with contemporary elegance, reflecting the glamorous spirit of Berlin in the Roaring Twenties.
• In addition, guests can choose from a variety of culinary experiences: The POTS restaurant serves modern German cuisine, while the elegant lounge offers exclusive teas and an individual menu.
• The Curtain Club is one of the most popular bars in the city and completes the luxury hotel's culinary offerings.
• Those who want to relax and unwind can do so in the elegant wellness facility or the exclusive Club Lounge on the 10th floor.
• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
• The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
• It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
• As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
• And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International is committed to equal employment opportunity. We are committed to hiring a diverse workforce and a sustainable, inclusive culture where employees come first.
• We are committed to not discriminating against individuals with protected status, for example, disability and veteran status, or any other legally protected status.