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About the Role
As a Host at REIGN, you will be the first point of contact for guests, embodying the high service standards of the Fairmont Royal York. Your role is crucial in creating a welcoming atmosphere and ensuring a seamless dining experience.
Responsibilities
- Report to duty punctually to maintain the integrity of co-workers and guests.
- Consistently offer personal and friendly service.
- Have full knowledge of the menu, beverage lists, and special promotions.
- Ensure the host stand is kept neat and clean at all times.
- Have a complete understanding of daily duties including seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, and filing log book entries.
- Efficiently track all covers in the dining room per station and have general knowledge of the union agreement.
- Help guests meet their colleagues by properly using the waiting list form.
- Attend all pre-shift, weekly, and monthly meetings to ensure open lines of communication.
- Actively participate in health and safety procedures to reduce workplace accidents.
- Read and understand all hotel policies, procedures, and departmental standards.
- Carry out miscellaneous duties pertaining to the outlet's operation as requested by a supervisor.
- Feel comfortable voicing opinions, suggestions, and comments on improving the restaurant's operation and guest experience.
- Maintain teamwork and good work ethics with all guests by assisting co-workers without compromising the guest's dining experience.
- Complete all assigned duties before leaving for the day.
- Communicate effectively with servers regarding reservations, last-minute changes, larger parties, and special requests.
- Offer guests coat check when necessary and retrieve guest coats upon departure.
- Inform guests of departmental promotions.
Requirements
- Previous work experience in a restaurant/food and beverage setting.
- Excellent interpersonal skills and a team player attitude.
- Ability to multitask when dealing with a high volume of guest requests.
- Must be legally eligible to work in Canada.
- The hotel is unable to assist candidates in obtaining Canadian work authorization.
Skills
- Communication skills
- Interpersonal skills
- Teamwork
- Multitasking
Location
- Toronto
Work Type
- Full-Time
- Permanent
Salary/Compensations
- $27.93 per hour
Benefits
- Free meals on every shift
- Travel discounts at Accor hotels worldwide
- Free dry-cleaning for work gear
- Custom learning programs
- Opportunities to join Health & Wellness, Sustainability, and DEI Committees
- Career growth paths
About the Company
- For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
- Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
- Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
- The hotel is undergoing a stunning transformation for the zero-carbon century ahead.
- We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
Equal Opportunity
- As an Equal Opportunity Employer, we provide equal access to opportunities.
- We welcome applications from all qualified candidates.