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About the Role
4M is seeking an experienced Customer Success Manager to own the onboarding, adoption, and renewals for a portfolio of AEC accounts, including key enterprise relationships. This role involves shaping how 4M supports engineering firms and acting as a trusted advisor to senior executives, providing customer insights to product and sales teams.
Responsibilities
- Own the full customer lifecycle for assigned AEC accounts, ensuring fast time-to-value and driving product adoption.
- Lead onboarding and implementation for new accounts.
- Manage renewal negotiations to protect and grow ARR, including enterprise accounts with complex buying groups.
- Build and maintain strategic relationships with users up through executive sponsors at large engineering and construction firms.
- Identify expansion opportunities within existing accounts and partner with Sales and AE teams.
- Track account health and usage to proactively mitigate churn risks.
- Serve as the internal voice of the customer, feeding insights into the product roadmap and deal strategy.
Requirements
- 3+ years of Customer Success experience in Construction-tech, AEC, or infrastructure software.
- Proven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations.
- Experience navigating complex, multi-stakeholder accounts within 1,000+ employee organizations.
- Excellent communication skills with the ability to operate credibly with VP- and C-level stakeholders.
- Analytical mindset; comfortable working in dashboards to track usage patterns and act on data.
- Genuine enthusiasm for using AI tools to work faster and smarter.
- Curiosity and drive to develop AI workflows for customer success.
Skills
- Customer Success Management
- Onboarding
- Implementation
- Renewal Negotiations
- Relationship Building
- Account Management
- Sales Support
- Product Feedback
- Churn Mitigation
- Data Analysis
- AI Tools
Location
- Austin
- Tel Aviv
Work Type
- Full-time
- Hybrid
Experience Level
- Experienced
Salary/Compensations
- $110,000-$150,000 OTE
About the Company
- 4M is the utility data platform for infrastructure intelligence.
- We map subsurface infrastructure using proprietary data and AI, verified by geospatial experts.
- Our mission is to help leaders in transportation, utilities, and construction identify risks earlier, keep crews safer, and deliver projects on time and budget.
- Founded in 2019, we are a Series B company backed by top-tier VCs.
- Headquartered in Austin and Tel Aviv.