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About the Role

The Docusign AI team is seeking a Principal Software Engineer (Search AI) to act as a seasoned subject matter expert and architect the next generation of our Search & Data Platform. As part of the Intelligent Agreement Management (IAM) initiative, our team is transforming customer-facing search capabilities to a modern, highly scalable cloud data platform. You serve as the technical architect behind the discovery engine that powers the world’s most critical agreements. You drive business growth by transforming Search from a utility into a competitive advantage and directly impacting the scalability of our entire platform. We are looking for an extensively experienced builder who loves advancing search infrastructure, distributed systems, and solving "never-been-done-before" problems at scale. You will work closely with product leaders and engineering leadership ensuring our solutions are fault-tolerant, secure, and blazingly fast, while consistently driving innovation that advances the overall business. This position is an individual contributor role reporting to the Director of Engineering, Search.

Responsibilities

Conceive and develop new architectural strategies with a long-range vision, significantly accelerating the Search & Data function’s capabilities
Drive the strategic roadmap and execution for Docusign’s search infrastructure, ensuring the platform is scalable, resilient, and capable of indexing billions of global agreements
Design and build fault-tolerant, high-throughput search systems using microservices architecture (primarily C#/.NET or Java) and provide technical direction to the team
Lead the implementation and optimization of search clusters to ensure sub-second query performance across petabytes of data with enterprise-grade security and reliability
Represent the engineering function in large-scale, complex cross-functional initiatives
Act as a matrix leader to drive engineering best practices and translate product requirements into technical designs
Be a seasoned coach and mentor to experienced team members
Identify and resolve production issues, ensuring 99.99% availability for critical search services
Extract added value by continuously raising the standards and expectations across projects and teams
Work collaboratively across engineering functions, time zones and geographies

Requirements

BA/BS in Computer Science, Electrical Engineering, Informatics, or equivalent; an advanced degree is highly preferred
15+ years of software development experience in object-oriented languages (C#, Java, C++, or Go), with extensive experience gained in a corporate or relevant business environment
6+ years of experience with large-scale data systems and search engines (e.g., Elasticsearch, Solr) including cluster tuning, index design, and scaling search workloads in a production environment
Proven track record of delivering search-related infrastructure or features that handle high-volume data ingestion and complex retrieval requirements
5+ years of experience with distributed data processing frameworks (e.g., Apache Spark, Kafka)
4+ years of experience building scalable services in public cloud environments (Azure, AWS, or GCP)
Experience with Agile/Scrum methodologies, CI/CD pipelines (Git, Jenkins, Azure DevOps), and navigating teams through ambiguity and change
Experience leading highly complex functional and cross-functional projects and teams
Master’s or PhD degree in Computer Science or a related field
Experience with the Microsoft technology stack (.NET Core, C#, SQL Server)
Direct involvement in the design and operation of high-availability SaaS platforms (99.9%+ uptime)
Familiarity with modern frontend frameworks (React) to understand how customers consume search APIs
Experience with leveraging vectorDBs, LLMs and embedding models
Background in LegalTech or FinTech, specifically working with OCR, unstructured document indexing, or contract lifecycle management (CLM)
Proven track record of effective, long-range innovation that has significantly advanced a function or overall business

Skills

C#
.NET
Java
Elasticsearch
Solr
Apache Spark
Kafka
Azure
AWS
GCP
Agile/Scrum
CI/CD
Git
Jenkins
Azure DevOps
React
vectorDBs
LLMs
embedding models
OCR
unstructured document indexing
contract lifecycle management (CLM)

Location

Hybrid

Work Type

Hybrid

Experience Level

15+ years of software development experience
6+ years of experience with large-scale data systems and search engines
5+ years of experience with distributed data processing frameworks
4+ years of experience building scalable services in public cloud environments
Principal Software Engineer

Education Level

BA/BS in Computer Science, Electrical Engineering, Informatics, or equivalent
Advanced degree highly preferred
Master’s or PhD degree in Computer Science or a related field

Salary/Compensations

California: $202,100.00 - $299,625.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $202,100.00 - $299,625.00 base salary

Benefits

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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