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About the Role

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support. The position of the Remote Care Coordinator will perform telephonic encounters with patients on behalf of our practice partners each month.

Responsibilities

Perform telephonic encounters with patients on behalf of practice partners each month.
Complete due diligence measures on 100% of assigned patients.
Billable encounters on 90 percent of the patients they are assigned each month unless patients are unable to participate due to current health conditions.
Abide by the plan of care and orders of the practice.
Provide prevention and intervention for multiple disease conditions through motivational coaching.
Develop a positive interaction with patients on behalf of practices.
Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions.
Understand health care goals associated with chronic disease management provided by the practice.
Attend regularly scheduled meetings (Bi-Monthly Staff Meetings, monthly one on one's, etc.).

Requirements

Certified Medical Assistants
A minimum of two (2) years of clinical experience, preferably in pain management
Hands-on experience with Electronic Medical Records
Understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.)
Must be in a HIPAA compliant area at home to conduct Care Management duties.
Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.
Skilled in using various computer programs.
High Speed Internet and Desktop or Laptop computer (Windows or Mac operating system required; NO Chromebooks or iPads or tablets)
Excellent verbal, written and listening skills are a must.

Skills

Motivational coaching
Quickly recognize condition-related warning signs
Organized, thorough documentation skills
Self-directed
Ability to prioritize responsibilities
Demonstrated time management skills
Clear diction
Exemplary phone etiquette
Committed to excellence in patient care and customer service
Ability to troubleshoot minor technological issues related to remote working environment

Location

Remote

Work Type

Part-time
Independent contractor
1099 Contractor

Experience Level

Minimum of two (2) years of clinical experience

Education Level

Certified Medical Assistants

Salary/Compensations

$8.00 per completed patient encounter up to 99 encounters/month.
$8.50 100-149 encounters/month
$9.00 150-199 encounters/month
$10.00 200-249 encounters/month
$11.00 >250 encounters/month
$1/encounter incentive compensation for bilingual contractors

Benefits

Opportunity to become a full-time position, to include benefit options (Medical, Dental, Vision, 401K, Life)
Streamline designed technology for your Chronic Care operations
Autonomous and Flexible Work Environments
Opportunities to learn and grow
Community Involvement and Social Responsibility

About the Company

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care.
Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.
As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.
Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
Core Values that unite and guide us