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About the Role

As an Operations Manager, you will lead and develop a team of salaried and hourly talent within the WW Operations network. You will be responsible for maintaining safety, quality, attendance, and performance standards while driving productivity improvements through data-driven decision-making to ensure timely customer deliveries.

Responsibilities

• Support, mentor, and motivate salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews and productivity requirements
• Partner with other leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in environments with varying noise levels
• Work in environments subject to variable temperatures and weather
• Continuously climb and descend stairs

Requirements

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Skills

• Performance metrics
• Process improvement
• Lean techniques
• Lean process
• Kaizen
• Six Sigma
• Problem solving
• Analytical skills
• Customer service
• Communication skills
• Interpersonal skills

Location

• San Diego, CA, USA

Work Type

• Full-time

Experience Level

• 3+ years of employee and performance management experience
• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 2+ salaried employees and 70+ indirect employees

Education Level

• Bachelor's degree or equivalent
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Salary/Compensations

• 91,000.00 - 136,500.00 USD annually

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance
• Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

About the Company

• Amazon operates a global fulfillment network that delivers millions of packages to customers daily.
• The company focuses on first, middle, and last mile delivery workflows.
• Amazon fosters an inclusive culture that empowers employees to deliver results.

Equal Opportunity

• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.