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About the Role

We are seeking a Technology Product Lead focused on delivering best-in-class products within the Specialty and Shared Services portfolio, including Secured Installment & Select Pay. This role involves partnering with the Marketing Organization to develop and execute a product roadmap with a year-over-year vision. You will lead the development of technology-driven, innovative solutions and enhancements, working with various teams across the organization to gain alignment and drive results. The ideal candidate is comfortable with ambiguity, thrives in a fast-moving agile environment, collaborates effectively, and takes initiative.

Responsibilities

Provide technical direction for the Specialty and Shared Services portfolio to meet business growth, profitability, and customer needs, with a primary focus on Secured Installment and secondary focus on Select Pay.
Own the entire product technology lifecycle, from requirements gathering, build, testing, and release.
Partner with the Marketing Organization to define clear product requirements and user stories, collaborating closely with technology teams for timely and high-quality delivery.
Engage with agile product development processes, working with product technology, UX designers, engineers, and data scientists to refine the product based on user feedback and data analytics.
Drive cross-functional collaboration and alignment to ensure features are prioritized effectively against other initiatives.
Provide support to Business Development to ensure consumer products technology is accurately represented in RFP responses.
Lead technology teams in a matrixed environment through project plans including major milestones, critical risk indicators, measures of success, and contingencies.
Stay abreast of industry developments, competitive landscape, and emerging technologies impacting installment lending.
Set and communicate technical product strategy and direction for the Specialty & Shared Services portfolio aligned to growth, profitability, and customer needs.
Translate business and marketing objectives into clear product requirements and actionable user stories with acceptance criteria, ensuring shared understanding across delivery teams.
Own end-to-end delivery across the product technology lifecycle: discovery/requirements, user stories, design/architecture alignment, build, testing, release, and post-launch support.
Partner with engineering, UX, and data science in an agile environment to iteratively improve capabilities using customer feedback, operational insights, and data analytics.
Drive cross-functional planning and prioritization to balance feature delivery with other enterprise initiatives, dependencies, and capacity constraints.
Lead matrixed technology teams through structured execution plans including milestones, risk/issue management, success metrics, and contingency plans.
Ensure timely, high-quality delivery by managing scope, trade-offs, and release readiness (including testing, controls, and documentation expectations).
Support Business Development by providing accurate technical product positioning and input for RFP responses and client-facing technology questions.
Monitor industry trends, competitive offerings, and emerging technologies in installment lending to identify opportunities for innovation, differentiation, and risk mitigation.
Perform other duties and/or special projects as assigned.

Requirements

Bachelor's Degree and 5+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 9+ years of IT experience.
Experience in developing and implementing information systems and project management experience.
Experience in product management, especially technical product management.
Demonstrated ability to work with cross-functional teams.
Ability and flexibility to travel for business as required.
You must be 18 years or older.
You must have a high school diploma or equivalent.
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
Will not sponsor individuals for employment visas, now or in the future, for this job opening.

Skills

Agile
Confluence
Jira

Location

Near one of our Hubs

Work Type

Remote
Office
Hybrid

Experience Level

5+ years of IT experience
9+ years of IT experience (with HS Diploma/GED)
5+ years managing people and teams

Education Level

Bachelor's Degree
High School Diploma/GED

Salary/Compensations

90,000.00 - 155,000.00 USD Annual
Eligible for an annual bonus based on individual and company performance.

Benefits

Option to work from home near one of our Hubs or come into one of our offices.
Required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

About the Company

Synchrony is committed to fostering an inclusive culture where individual skills, experience, and voice are valued.
We are building a future where everyone can belong, connect, and turn ideals into action.
More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs).

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.