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About the Role

The CRM AI Transformation group enhances eBay's intelligent, personalized customer experiences across owned channels by integrating CRM, AI, recommendation systems, marketing technology, and analytics. This role is central to evolving 1:1 customer engagement through various channels.

Responsibilities

• Own and manage CRM AI decisioning and personalization capabilities for individualized customer interactions.
• Translate CRM transformation strategy into detailed product requirements, user stories, and configuration updates.
• Define marketer and business needs into clear system requirements, including decision logic, governance rules, and configuration frameworks.
• Partner with CoreAI, Recs/Memory, MarTech/UEP, and Analytics to validate model behavior and implementation.
• Lead testing and optimization for CRM AI features, driving experiment setup, monitoring, and performance analysis.
• Drive cross-functional delivery across Marketing, Product, Technology, and Analytics partners, communicating status, risks, and trade-offs.

Requirements

• 5+ years of relevant experience in product management, CRM, personalization, decision systems, technical marketing, or AI/ML-enabled digital transformation roles with ownership of measurable business outcomes.
• Strong business-systems mindset with an end-to-end perspective.
• Proven experience translating strategy into actionable product requirements, experiments, prioritization decisions, and success metrics.
• Experience working on or closely with personalization, recommendation, or decisioning systems in large-scale consumer environments.
• Comfort defining requirements for AI or ML-powered products, including model evaluation, experimentation, observability, and governance.
• Strong cross-functional communication and partner collaboration skills, with the ability to explain technical concepts to non-technical audiences.

Skills

• Product Management
• CRM
• Personalization
• Decision Systems
• Technical Marketing
• AI/ML
• Digital Transformation
• Business-Systems Mindset
• Experimentation
• Prioritization
• Success Metrics
• Recommendation Systems
• Ranking
• Targeting
• Contact Strategy
• Lifecycle Marketing
• AI/ML Product Requirements
• Model Evaluation
• Observability
• Logging
• Governance
• Cross-functional Communication
• Partner Collaboration
• Technical Concept Explanation

Location

• Remote

Work Type

• Full-time

Experience Level

• 5+ years

Salary/Compensations

• C$141,600 - C$189,000

Benefits

• Target bonus
• Restricted stock units
• RRSP eligibility
• Various paid time off benefits (PTO, parental leave)
• Full range of medical, financial, and/or other benefits

About the Company

• eBay is a global ecommerce leader changing the way the world shops and sells.
• Our platform empowers millions of buyers and sellers in over 190 markets.
• We are committed to pushing boundaries and reinventing the future of ecommerce.
• Our values include customer focus, authenticity, bold ideas, and inclusivity.
• We aim to connect people, build communities, and create economic opportunity for all.

Equal Opportunity

• eBay is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status.
• We make every effort to respond to accommodation requests as soon as possible.
• We are committed to ensuring digital accessibility.