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About the Role

Seeking an execution-focused Delivery Lead to drive AI & Innovation efforts within the Digital Technologies group in Wealth & Asset Management Technology. This role will be responsible for delivering high-impact AI use cases, accelerating adoption of platforms like Copilot Studio and Autonomous Agents, and ensuring intelligent automation across the enterprise. You will lead a team to bring AI solutions from concept to production, ensuring alignment with business goals, regulatory requirements, and enterprise architecture standards.

Responsibilities

Lead a team of engineers to build AI solutions and execute on use cases across business units such as Wealth Management, Marketing, Risk/Compliance, and Technology/Operations.
Drive Copilot Studio enablement and adoption, including governance, training, and integration with enterprise platforms.
Collaborate with data science, engineering, product, and business teams to translate strategic AI opportunities into scalable, compliant solutions.
Develop and manage delivery roadmaps, sprint plans, and resource strategies to support AI initiatives.
Ensure solutions build effectively bring in delivery and productivity efficiencies across the enterprise.
Ensure solutions meet financial services regulatory standards, including data privacy, model governance, and auditability.
Champion agile delivery practices, DevOps, and continuous improvement across the AI portfolio.
Provide executive-level reporting on delivery progress, risks, and business impact.
Stay ahead of emerging AI trends and technologies relevant to financial services and enterprise innovation.
Be at the forefront of AI transformation in financial services.
Lead strategic initiatives that drive innovation, efficiency, and customer value.
Collaborate with top-tier talent in a dynamic, purpose-driven environment.

Requirements

8 or more years of experience in a technical delivery leadership position in an enterprise production environment with at least 3 years in AI/ML or intelligent automation.
Deep understanding of financial services operations, regulatory landscape, and risk management.
Experience as a hands-on developer, contributing to design and solution.
Proven success in delivering AI solutions at scale, including LLMs, Copilot Studio, Power Platform, Azure AI, or similar technologies.
Strong experience with enterprise architecture, cloud platforms, and data integration.
Exceptional leadership, communication, and stakeholder management skills.

Skills

AI/ML
Intelligent Automation
Copilot Studio
Autonomous Agents
LLMs
Power Platform
Azure AI
Enterprise Architecture
Cloud Platforms
Data Integration
Agile Delivery
DevOps

Location

CAN, Ontario, Toronto, 200 Bloor Street East

Work Type

Hybrid

Experience Level

8+ years in technical delivery leadership
3+ years in AI/ML or intelligent automation

Education Level

Bachelor’s degree in Computer Science, Engineering, or related field
Master’s preferred

Salary/Compensations

$127,330.00 - $236,470.00 USD (Massachusetts)
$113,260.00 CAD - $210,340.00 CAD (Ontario, Canada)

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans (pension and global share ownership plan with employer matching contributions)
Financial education and counseling resources
Holidays, vacation, personal, and sick days
Full range of statutory leaves of absence

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Manulife uses data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process information.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.