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About the Role

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Responsibilities

Leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units.
Leads selling programs and driving related KPI results in multiple store units and supporting the omni-channel experience.
Ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members.
Develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
Conducts one-on-one meetings to gain a deep understanding of your team's motivations and personal/professional aspirations.
Develops a comprehensive team "bio book" that grows alongside your team.
Has 30-60-90-day check-ins with new team members to discuss progress and opportunities.
Conducts workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools.
Ensures company policies, including appearance and functionality standards, and state regulations are followed.
Provides professional communication and representation of Company brand in all internal and external interactions.
Follows Company procedures for product transfers to ensure proper documentation of inventory.
Analyzes company provided reporting to determine appropriate staffing levels for store location.
Partners with leadership to make staffing level changes.
Provides technical and product knowledge information to associates and customers, serves as subject matter expert.
Analyzes company provided reporting and identifying skill gaps to address through coaching.
Achieves or exceeds individual store financial targets through effective execution and customer service at the store level.
Ensures store execution of product merchandising, marketing and POP standards.
Partners with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales.
Ensures timely opening and closing procedures.
Manages stock inventory levels for assigned store.
Reviews merchandise flow for assigned store, ensuring accurate stock.
Follows all Company procedures on cash handling including acceptance of payment and deposit processes.
Adheres to all sales processing policies to ensure the proper creation and execution of customer invoicing.
Executes company initiatives and any other activities requested by the supervisor.
Maintains awareness of competition, advertisements and services offered, develops strategies to counter.
Conducts store level inventory process and research any discrepancies.
Partners with leadership and corporate partners as needed.

Requirements

Ability to plan strategically.
Ability to stand or sit for 8+ hours at a time.
Lift, push or pull 50+ pounds.
Legal authorization to work in the United States without the need for sponsorship.
Requires proof of eligibility to work in the United States.

Skills

Sales performance
In-store merchandising
Selling programs
Customer service
Coaching
Team building
Workforce management
Inventory management
Cash handling
Social media strategy
Strategic planning

Location

Multiple store units

Work Type

Full-time

Experience Level

Leadership

Salary/Compensations

$72,000 - $88,000 per year

Benefits

Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories

About the Company

Helping people sleep well so they live well is at the core of what we do.
The right mattress matters, and so does the right career.
Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Equal Opportunity

EOE/Vet/Disability
Diverse Candidates are Encouraged to Apply.
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.