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About the Role
The Patient Access Registration Specialist I provides customer service and facilitates the registration and scheduling process for patients and visitors at Intermountain Health. This role ensures accurate data collection, verifies insurance, collects payments, and maintains compliance with privacy regulations.
Responsibilities
- Greet and assist patients and visitors in a courteous and professional manner.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service.
- Provide patients with information on financial assistance, payment plans, and charity care.
- Explain and obtain signatures on consent forms, policies, and disclosures.
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.
Requirements
- Demonstrated proficiency in computer skills including Microsoft Office, internet and email.
- Customer service experience, preferably in a healthcare setting.
- Demonstrated ability to work in a fast-paced environment.
- Ability to see and read information, labels, and monitors.
- Ability to communicate and understand spoken information, alarms, and issues.
- Manual dexterity to manipulate equipment and use computers and phones.
- Ability to lift, transport, push, and pull equipment and supplies.
Skills
- Interpersonal Skills
- Customer Service
- Insurance Verification
- Computer Literacy
- Payment Processing
- Medical Billing
- Problem Solving
Location
- Platte Valley Hospital
- Brighton, Colorado
Work Type
- PRN
- As needed
Experience Level
- Experience with Epic preferred
Education Level
- High School diploma or equivalent preferred
Salary/Compensations
- $19.41 - $28.14 per hour
Benefits
- Comprehensive benefits package covering programs for wellness, health, and security
About the Company
- Intermountain Health
Equal Opportunity
- Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.