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About the Role

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around our products and services, obsessed with the connected world and thriving in a fast-paced environment. They immerse themselves in meaningful connections with customers, uncovering needs and educating, demonstrating, and recommending device and service solutions. Mobile Experts achieve performance targets including sales, customer experience, and quality of sale metrics.

Responsibilities

Serve and sell to customers, providing a best-in-class customer experience and building loyalty.
Consistently leverage digital tools in interactions and onboarding.
Complete training on T-Mobile in-store experience, new skills and processes, and knowledge of systems and reference resources.
Maximize time on shift by seeking out information between customers and learning about innovations in wireless and technology.
Partner with T-Mobile employees across channels, including business and customer service.

Requirements

High School Diploma/GED required.
30 days T-Mobile Mobile Associate experience preferred.
6 months of customer service and/or sales experience in a Retail environment preferred.
At least 18 years of age.
Legally authorized to work in the United States.

Skills

Change Agility
Communication
Customer Problem Solving
Customer Service
Engaging People
Multitasking
Sales
Teamwork Orientation

Location

Onsite

Work Type

Full-time

Experience Level

Entry Level

Education Level

High School Diploma/GED

Salary/Compensations

$21.50/hour base pay
$18,000 annualized incentive target

Benefits

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

About the Company

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation package - this is Total Rewards.
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
The Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.