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About the Role

This role focuses on providing excellent member service, assisting with purchasing decisions, resolving issues, and promoting company products and services. It also involves supporting management by supervising associates, ensuring compliance with policies, and maintaining the sales floor and facility safety.

Responsibilities

Provides member service by acknowledging the member and identifying member needs
Provides guidance and support to members regarding self-service technology
Assists members with purchasing decisions, locating merchandise, and resolving issues
Promotes the company’s products and services
Assists management with the supervision of associates in assigned area of responsibility
Assigns duties to associates, communicates goals and feedback, and trains associates on processes and procedures
Provides direction and guidance to associates on member service approaches and techniques
Ensures member complaints and issues are resolved according to company guidelines
Ensures compliance with company policies and procedures
Supports the Open Door Policy
Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Receives and stocks supplies and merchandise from distribution centers and vendors
Organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork
Maintains safety of facility according to company policies and procedures
Conducts safety sweeps, follows procedures for forklift spotting and handling, and disposes of hazardous materials
Ensures maintenance of the sales floor and merchandise presentation
Handles claims and returns, zones the area, stocks, arranges, and organizes merchandise
Sets up, cleans, and organizes product displays, removes damaged goods, and signs and prices merchandise
Identifies shrink and damages and secures fragile and high-shrink merchandise
Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed
Oversees the picking and staging of club pickup orders
Develops, communicates, and implements processes and practices to meet business needs
Collaborates with managers, coworkers, customers, and other business partners
Monitors progress and results and identifies and addresses improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity
Leads and participates in teams by using and sharing resources, information, and tools
Determines customer needs and business priorities, coordinates and executes work assignments
Provides advice, feedback, and support to ensure timelines and work quality are achieved
Models and helps others with how to adapt to change or new challenges
Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity
Strengthens the team by helping, developing, and mentoring others
Recognizes others' contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics, and compliance
Supports Walmart's goal of becoming a regenerative company by making a positive impact
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
Delivers results while putting the customer first
Makes decisions based on reliable information, balances short and long-term priorities
Considers how own work impacts the team's ability to deliver on our purpose for all stakeholders
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience
Drives continuous improvements, is open to and uses new technologies and skills
Supports others through change

Requirements

Must be 18 years of age or older
6 months retail experience
6 months customer service experience

Skills

Member service
Self-service technology guidance
Purchasing decisions assistance
Merchandise location
Issue resolution
Product and service promotion
Associate supervision
Process and procedure training
Compliance management
Sales floor maintenance
Merchandise presentation
Safety procedures
Hazardous materials handling
Product quality monitoring
Club pickup order fulfillment
Process and practice development
Collaboration
Information analysis
Ethical conduct
Team leadership
Communication
Mentoring
Continuous improvement
Adaptability to change

Location

10901 LAKELINE MALL DR, AUSTIN, TX 78717-0000, United States of America

Work Type

Full-time
Part-time

Experience Level

6 months retail experience
6 months customer service experience
Leading a team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Education Level

High school completion
Bachelor's degrees
English Language Learning
Short-form certificates

Salary/Compensations

$23.00 to $31.00 per hour
$0.35 per hour to $3.00 per hour in specific circumstances (premiums)

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company paid education benefit program (Live Better U)

About the Company

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
This policy applies to all employees and aims to create a safe and productive work environment.

Equal Opportunity

Embraces differences in people, cultures, ideas, and experiences
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
Creates opportunities for all associates to thrive and perform
Helps to attract the best talent
Strengthens the team by helping, developing, and mentoring others
Maintains and promotes the highest standards of integrity, ethics, and compliance
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent