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About the Role

The Team Lead will proactively drive sales activities and achieve excellent results by introducing customers to brand values and heritage, developing a deep understanding of their needs, and building profitable, long-term relationships. This role is responsible for achieving key qualitative objectives and coordinating team activities to enable successful sales outcomes.

Responsibilities

• Interact with customers, identify their needs, recommend products, and drive sales to increase revenue and ensure customer satisfaction.
• Understand product features, benefits, and applications to enhance sales and customer experience.
• Build strong, personalized customer relationships through attentive service and tailored recommendations to foster loyalty.
• Provide excellent customer service for returns, exchanges, and warranty claims, addressing feedback and promoting additional sales.
• Deliver exceptional service, respond promptly to concerns, offer personalized support, and create a welcoming atmosphere.
• Develop and implement the store's client strategy by nurturing existing customers, expanding the customer base, and achieving long-term clienteling goals.
• Design attractive window displays to attract customers, highlight merchandise, and effectively communicate brand identity.
• Ensure proper stock management and merchandise presentation aligned with store aesthetics and sales strategies.
• Lead and oversee work distribution to ensure efficiency and optimal resource utilization.
• Provide guidance and support to develop technical skills and foster professional growth.

Requirements

• Minimum of five years of retail experience; luxury experience is a plus.
• Experience in team leadership and development.
• Passion for retail and customer service; excellent customer and service orientation, commercial mindset.
• Excellent understanding of the luxury segment and its products.
• Proven success in revenue generation, customer relationship building, and team development.
• Excellent communication skills with both team and customers.
• Willingness to develop within the company.
• Affinity for a digital environment and openness to new working approaches.

Skills

• Sales
• Product Knowledge
• Clienteling
• After-Sales Service
• Client Experience Management
• Client Development
• Visual Merchandising
• Team Coordination
• Training and Development
• Communication Skills
• Customer Service
• Commercial Acumen
• Luxury Market Understanding
• Fluent German and English
• Digital Affinity

Location

• Berlin

Work Type

• Full-time

Experience Level

• Minimum five years of retail experience
• Team leadership experience

About the Company

• MONCLER is a global luxury brand.

Equal Opportunity

• The Moncler Group is an equal opportunity employer, meaning we do not discriminate based on ethnicity, color, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, or sexual orientation. We value diversity and are committed to creating an inclusive environment for all employees.