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Responsibilities
- Demonstrate strong leadership by setting a positive example, driving motivation, and nurturing team potential.
- Manage all boutique functions, including operations, compliance, reporting, and training.
- Provide world-class, personalized service and support the team in building long-term client relationships.
- Drive sales and exceed targets and KPIs, while supporting the team in achieving theirs.
- Build and nurture a loyal client base and coach the team.
- Represent the brand with sophistication and professionalism, and coach the team to do the same.
- Ensure boutique presentation and excellent standards through visual merchandising, standards, and the client in-store journey.
Requirements
- 5+ years of retail management experience leading a team of 5+.
- Proven track record of success in a store management role, ideally in jewellery.
- Strong business acumen, analytical skills, and a strategic mindset.
- Proven ability to drive sales and exceed targets in a luxury jewellery environment.
- Deep understanding of client needs and a passion for delivering exceptional service.
- Exceptional interpersonal skills, with a commitment to creating memorable, personalized experiences for clients.
- Impeccable grooming and presentation to uphold the brand’s luxury standards.
- Fluent in English (written and spoken).
- Flexible to work retail hours, including weekends and public holidays.
- Motivated by building highly effective teams and passionate about fine jewellery.
Skills
- Leadership
- Business Management
- Client Experience
- Sales
- Relationship Building
- Brand Representation
- Visual Merchandising
- Team Motivation
- Operations Management
- Compliance
- Reporting
- Training
- Interpersonal Skills
- Analytical Skills
- Strategic Thinking
Experience Level
- 5+ years of retail management experience