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About the Role

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team members carry out job functions and responsibilities as assigned, support club policies, and ensure a safe and positive environment.

Responsibilities

• Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
• Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Record register receipt discrepancies and notify front line to immediately rectify the situation.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintain high standards of safety for members and team members.
• Inspect team members, members, and vendors bags, backpacks, briefcases, and lunches as they are leaving the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards.
• Greet, Anticipate, Appreciate (GAA).
• Fast, Friendly Full, Fresh, Clean.
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD club standards daily.
• Clean and organized, inside, and out.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.

Requirements

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age, Delaware – At least 21 years of age.
• All the time is spent standing and moving about on hard surfaces.
• Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.
• May require occasional lifting up to 30 lbs.
• Exposure to both indoor and outdoor temperatures.

Skills

• Customer service
• Merchandise protection
• Shrink alert protocols
• Electronic Article Surveillance (EAS) response
• Safety standards
• Interpersonal skills
• Attention to detail
• Basic math skills
• Smart handheld device usage
• AI tools familiarity (e.g., ChatGPT)

Location

• Onsite

Work Type

• Full-time

Experience Level

• 6 months employment with the company

Salary/Compensations

• $18.25 - $21.90

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
• Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with 15% discount

About the Company

• BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
• We’re a team built on purpose and opportunity.
• At BJ’s Wholesale Club, our team members are at the heart of everything we do.
• We offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.