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About the Role

Join Fairmont Royal York, a historic Toronto landmark undergoing a transformation for the zero-carbon century. Contribute to creating our next chapter by delivering exceptional guest experiences and maintaining the highest standards of service in a supportive work environment.

Responsibilities

• Directly responsible for standards, recognition, and counselling of staff.
• Provide exceptional outcomes for functions ranging from 4 to 1500 people.
• Coordinate the selection, training, and development of all banquet colleagues.
• Organize and coordinate function room set-ups and food and beverage services.
• Conduct frequent inspections of banquet facilities and equipment, reporting deficiencies.
• Liaise with conveners and coordinators before, during, and after services.
• Attend pre and post-convention meetings.
• Ensure all function information is kept up to date.
• Participate in daily communication meetings with Catering, Stewarding, and Culinary Teams.
• Build strong relationships with team members to ensure high departmental morale.
• Take a constructive approach to achieving departmental goals.
• Ensure extremely high guest satisfaction, aiming for yearly increases in JDP meeting planner scores.
• Act as a client advocate to ensure outstanding guest experiences.
• Cooperate with scheduling and staff sharing during busy periods.
• Coordinate with the Executive Chef and Culinary Team on function meal service execution.
• Ensure accuracy of billing for convention services.
• Complete necessary administrative tasks including billing, gratuity distribution, buffet labels, filing, and scheduling.
• Perform frequent sitting, occasional lifting and carrying up to 50 lbs, occasional kneeling, pushing, pulling, lifting, and ascending/descending ladders, stairs, and ramps.
• Maintain focus on guest needs, remaining calm and courteous at all times.

Requirements

• Minimum of three years food and beverage management experience required.
• Previous experience in banquets in a luxury hotel is preferred.
• Experience in a unionized workplace preferred.
• Fluency in English (written and verbal) required.
• Post-Secondary Hospitality Degree/Diploma.
• Strong computer skills in Microsoft Suite required.
• Valid Smart Serve certification required.
• Must be legally eligible to work in Canada.
• The hotel is unable to assist candidates in obtaining Canadian work authorization.

Skills

• Food and beverage management
• Banquets
• Luxury hotel operations
• Unionized workplace experience
• English fluency
• Microsoft Suite
• Smart Serve certification
• Guest relations
• Team leadership
• Coaching
• Financial target achievement
• Health and safety
• Billing
• Scheduling

Location

• Toronto

Work Type

• Full-Time
• Permanent

Experience Level

• Minimum of three years food and beverage management experience

Education Level

• Post-Secondary Hospitality Degree/Diploma

Salary/Compensations

• $70,320 - $79,110

Benefits

• Free Meals
• Travel Discounts
• Free dry-cleaning for work gear
• Custom learning programs
• Opportunities to join Health & Wellness, Sustainability, and DEI Committees
• Growth paths for career advancement

About the Company

• For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
• Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
• Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
• The hotel is undergoing a stunning transformation for the zero-carbon century ahead.
• We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.

Equal Opportunity

• As an Equal Opportunity Employer, we provide equal access to opportunities.
• We welcome applications from all qualified candidates.