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About the Role
Join Fairmont Royal York, a historic Toronto landmark undergoing a transformation for the zero-carbon century. Contribute to creating our next chapter by delivering exceptional guest experiences and maintaining the highest standards of service in a supportive work environment.
Responsibilities
- Directly responsible for standards, recognition, and counselling of staff.
- Provide exceptional outcomes for functions ranging from 4 to 1500 people.
- Coordinate the selection, training, and development of all banquet colleagues.
- Organize and coordinate function room set-ups and food and beverage services.
- Conduct frequent inspections of banquet facilities and equipment, reporting deficiencies.
- Liaise with conveners and coordinators before, during, and after services.
- Attend pre and post-convention meetings.
- Ensure all function information is kept up to date.
- Participate in daily communication meetings with Catering, Stewarding, and Culinary Teams.
- Build strong relationships with team members to ensure high departmental morale.
- Take a constructive approach to achieving departmental goals.
- Ensure extremely high guest satisfaction, aiming for yearly increases in JDP meeting planner scores.
- Act as a client advocate to ensure outstanding guest experiences.
- Cooperate with scheduling and staff sharing during busy periods.
- Coordinate with the Executive Chef and Culinary Team on function meal service execution.
- Ensure accuracy of billing for convention services.
- Complete necessary administrative tasks including billing, gratuity distribution, buffet labels, filing, and scheduling.
- Perform frequent sitting, occasional lifting and carrying up to 50 lbs, occasional kneeling, pushing, pulling, lifting, and ascending/descending ladders, stairs, and ramps.
- Maintain focus on guest needs, remaining calm and courteous at all times.
Requirements
- Minimum of three years food and beverage management experience required.
- Previous experience in banquets in a luxury hotel is preferred.
- Experience in a unionized workplace preferred.
- Fluency in English (written and verbal) required.
- Post-Secondary Hospitality Degree/Diploma.
- Strong computer skills in Microsoft Suite required.
- Valid Smart Serve certification required.
- Must be legally eligible to work in Canada.
- The hotel is unable to assist candidates in obtaining Canadian work authorization.
Skills
- Food and beverage management
- Banquets
- Luxury hotel operations
- Unionized workplace experience
- English fluency
- Microsoft Suite
- Smart Serve certification
- Guest relations
- Team leadership
- Coaching
- Financial target achievement
- Health and safety
- Billing
- Scheduling
Location
- Toronto
Work Type
- Full-Time
- Permanent
Experience Level
- Minimum of three years food and beverage management experience
Education Level
- Post-Secondary Hospitality Degree/Diploma
Salary/Compensations
- $70,320 - $79,110
Benefits
- Free Meals
- Travel Discounts
- Free dry-cleaning for work gear
- Custom learning programs
- Opportunities to join Health & Wellness, Sustainability, and DEI Committees
- Growth paths for career advancement
About the Company
- For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
- Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
- Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
- The hotel is undergoing a stunning transformation for the zero-carbon century ahead.
- We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
Equal Opportunity
- As an Equal Opportunity Employer, we provide equal access to opportunities.
- We welcome applications from all qualified candidates.