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About the Role

The Retail Assistant Manager (RAM) enjoys a fast-paced and high energy environment. As a RAM you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.

Responsibilities

Provides world-class customer service including greeting customers, answering phones, and assessing needs.
Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
Builds relationships with TCC Wireless employees and customers across all channels of the business.
Works with store management in opening, closing and operating the retail facility, including cash handling, inventory count and deposits.
Ensures compliance with all company policies and procedures.
Maintains store appearance, back room, restrooms and individual work area according to retail store standards.
Explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
Achieves assigned performance metrics.

Requirements

Legally authorized to work in the United States
Ability to work nights, weekends, and holidays in a retail environment
Professional, energetic, honest, patient and empathetic demeanor
Ability to problem solve, analyze results, plan for the future, and make good decisions
Must be able to stand for long periods of time on the sales floor
Must be able to move and/or lift up to 25 pounds

Skills

Customer service
Sales
Communication skills
Interpersonal skills

Location

Retail environment

Work Type

Full-Time
Onsite

Experience Level

Minimum 6 months experience in retail and/or sales with a strong customer focus

Education Level

High School Diploma or GED

Benefits

Medical, dental and vision
401k match
Phone service discounts
Development and growth opportunities

About the Company

T-Mobile Premium Retailer – TCC Wireless

Equal Opportunity

TCC Wireless, LLC is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.