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About the Role

Hippo is building effortless and trusted customer experiences powered by AI. This role will build integrations that power AI voice, chat, and email agents, connecting conversational AI platforms to Hippo's infrastructure. Your work will directly impact live customer interactions, ensuring policyholders are efficiently assisted with coverage verification, claims, or routing. This is an innovation-focused role, not a maintenance one, involving active shipping of new agent capabilities and AI-driven insurance lifecycle improvements. You will collaborate with external AI vendors, manage integrations across a multi-system stack, and contribute to Hippo's AI implementation strategy.

Responsibilities

Build and extend AI agent capabilities across service, claims, and operations on industry leading conversational AI platforms
Develop and maintain APIs that connect AI vendors to Salesforce, Snapsheet, NICE, and Auth0
Participate in vendor evaluation spikes, including building proofs-of-concept, documenting findings, and contributing to go/no-go decisions
Build data export pipelines from AI vendor platforms into the data warehouse, designed for downstream analytics consumption
Instrument integrations with meaningful metrics and contribute to cost-to-serve reporting
Contribute to go-live operations, including routing configuration, traffic management, and fallback validation
Participate in OnCall rotation for incidents during US business hours
Grow under the mentorship of senior and staff engineers

Requirements

3+ years of backend engineering experience
Demonstrated experience building and consuming RESTful APIs in service-oriented architectures
Postgres or equivalent relational database experience
AWS experience (general cloud infrastructure, deployment, and tooling)
Comfort working with third-party vendor SDKs and APIs, including those with limited or evolving documentation
Strong debugging instincts across distributed and multi-service systems
Familiarity with test-driven development principles; eager to grow into owning integration and contract test coverage
Metric-driven mindset — measure the impact of shipped work and design systems with observability in mind
Bachelor's degree or equivalent in Computer Science, Software Engineering, or a related technical field

Skills

TypeScript/Node.js
Python
RESTful APIs
Service-oriented architectures
Postgres
AWS
Third-party vendor SDKs
Third-party vendor APIs
Distributed systems
Multi-service systems
Test-driven development
Integration testing
Contract testing
Observability
Salesforce integration
NICE CXOne
Contact center platforms
Conversational AI platforms

Location

Austin, TX

Work Type

Hybrid

Experience Level

Early career
Entry level

Education Level

Bachelor's degree in Computer Science, Software Engineering, or a related technical field

Benefits

Multiple medical plan options
100% covered dental and vision for you and your family
Wellness program that rewards healthy habits
401(k)-retirement plan
Short & long-term disability
Employer-paid life insurance
Flexible Spending Accounts (FSA) for health and dependent care
Employee Assistance Program (EAP)
Equity compensation
Training and internal career growth opportunities
Flexible Time Off
12 weeks of parental leave for primary and secondary caregivers
Snacks and drinks available
Catered lunches for onsite employees

About the Company

Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.
Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences.
Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.
If you're energized by building what's next, we'd love to meet you.

Equal Opportunity

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation.
Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.