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About the Role
You will play an integral role in supporting Project DASH, ensuring partners are set up for success on our platform, addressing issues promptly and with empathy, and managing partner relationships. You will also train and onboard new partners, with a focus on US partners initially, and manage a Partner Support Specialist.
Responsibilities
- Master internal tools to ensure partner success on the platform.
- Address partner issues promptly and with empathy.
- Manage relationships with Project DASH partners.
- Train and onboard new partners.
- Support US partners, with potential expansion to international partners.
- Manage the Partner Support Specialist to ensure stellar partner support.
- Gain hands-on, detailed fluency with the logistics platform.
- Ensure partners consistently receive timely and helpful responses.
- Deeply understand and anticipate partner needs, building trust.
- Onboard and train new partners, ensuring they feel supported.
- Work independently and collaboratively, including with cross-functional teams.
- Conduct data-driven analysis of complex partner issues and escalate as needed.
Requirements
- 2+ years of experience in operations, partner management, program management, consulting, strategy, or related experience.
- Bachelor’s Degree.
- Passionate about the mission to broaden food access.
- Comfortable in the nonprofit sector (direct experience not required).
- Build trust through clear, empathetic communication.
- Structured problem-solver who can use SQL to analyze data and drive decisions.
- Thrive in fast-paced environments, prioritizing well across competing demands.
- Detail-oriented and an eager learner, using knowledge to improve processes.
Skills
- SQL
- Data analysis
- Problem-solving
- Communication
- Partner management
- Operations
- Program management
- Customer support
Location
- United States
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Bachelor's Degree
Salary/Compensations
- $74,800—$110,000 USD
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation (for salaried roles)
- 80 hours of paid sick time per year (for salaried roles)
About the Company
- DoorDash's mission is to empower local economies.
- We are a technology and logistics company.
- We are expanding from food delivery to all types of goods.
- DoorDash is growing rapidly and constantly changing.
- We offer comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Equal Opportunity
- We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
- No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
- We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
- We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation.
- If you need any accommodations, please inform your recruiting contact upon initial connection.