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About the Role
As a Manager, Strategy & Operations, you will play a critical role in shaping how DoorDash for Business builds its large order fleet, delivery model, and identify new product opportunities to improve our logistics model for these large, complex orders. You will own the strategy for dropoff quality and experience, critical to expanding recurring group order use cases. You will also help identify and evaluate net-new product opportunities that can unlock future growth, including sizing opportunities, understanding customer pain points, validating demand, and partnering with various teams to determine investment areas. Reporting to the GM for Meal Manager, DoorDash for Business, you will work closely with operators, field teams, product, and other teams to make your vision a reality. We are looking for a highly motivated first principles thinker who has a deep sense of ownership and is able to balance diving into details with high-level strategic thinking.
Responsibilities
- Strategize: Understand client needs, prioritize by impact, and create solutions with cross-functional partners.
- Operate: Execute short & long-term plans by working directly with internal and external partners, acting as a cross-functional success enabler.
- Build: Develop and lead 0 to 1 opportunities, creating roadmaps for future large order growth.
- Collaborate: Work across Marketing, Operations, Product, Sales, and Engineering to develop new products and services.
- Construct: Navigate ambiguity and bring structure to undefined opportunities by creating playbooks and templates.
- Analyze: Leverage data to inform hypotheses and align cross-functional partners.
Requirements
- 6+ years of experience in strategy and operations, commercial management, operations, or consulting.
- Direct management experience is preferred.
- High-growth startup (scaling a business from 0 - 1) experience is preferred.
- Proven track record of leading cross-functional initiatives and hitting goals in a complex, fast-moving environment.
- Excellent analytical thinker capable of delivering actionable recommendations from complex datasets.
- Intermediate SQL experience strongly preferred.
- Customer obsessed, comfortable talking and working with people from all walks of life.
- Unafraid of ambiguity; able to dive into difficult problems and create a plan.
- Excited by rapid change and learning.
Skills
- Strategy
- Operations
- Commercial Management
- Consulting
- First Principles Thinking
- Ownership
- Data Analysis
- SQL
- Cross-functional Collaboration
- Product Development
- Logistics
Location
- United States
- Illinois
- Colorado
- Remote
Work Type
- Full-time
Experience Level
- Manager
Salary/Compensations
- $136,000—$200,000 USD
Benefits
- Opportunities for equity grants
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation for salaried roles
- 80 hours of paid sick time per year for salaried roles
About the Company
- DoorDash for Business provides meals solutions to companies and aims to become a premier benefits partner for executives, employees, and administrators globally.
- The company leverages the DoorDash platform to deliver industry-leading selection, quality, and customer service to business customers.
- DoorDash is a technology and logistics company focused on empowering local economies.
- The company is rapidly growing and changing, offering opportunities for team members to share perspectives, solve challenges, and own their careers.
- DoorDash is committed to supporting employee well-being through comprehensive benefits and perks.
Equal Opportunity
- DoorDash is committed to growing and empowering a more inclusive community.
- They hire and cultivate diverse teams from all backgrounds, experiences, and perspectives.
- No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
- They value a diverse workforce and encourage applications from individuals who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans.
- Qualified applicants will be considered for employment in accordance with applicable regulations, including those with arrest and conviction records.
- Applicants needing accommodations should inform their recruiting contact.