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About the Role

This role focuses on delivering exceptional customer service, enhancing customer engagement, and contributing to the success of the print and customer service areas of the store. You will utilize a selling model, learn products and services, and collaborate with leaders to achieve sales goals.

Responsibilities

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
• Contribute to the success of the print and customer service areas of the store by utilizing our selling model and offering informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.
• Engage with and sell to customers by offering tailored products and services.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools.
• Fulfill steps required for intake or pick up of customer orders in Print.
• Ensure machines are always stocked with paper, toners, and supplies.
• Catalogue all print orders according to company standards, accurately handling and binning orders.
• Prioritize orders into appropriate service paths.
• Maintain merchandising and signage standards in and around print and cash areas.
• Ensure accurate inventory control by following company protocols.
• Learn and maintain all standards required in the Print and Services areas.

Requirements

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Skills

• Customer service
• Communication skills
• Teamwork
• Selling model utilization
• Product and service knowledge
• Point of Sale (POS) system operation
• Print production
• Inventory control
• Merchandising
• Signage maintenance

Experience Level

• 3 months to 1 year of prior retail experience (preferred)

Benefits

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs

About the Company

• We value transparency in our hiring processes.
• Artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions.
• This posting is for an existing vacancy.