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About the Role

RBC Dominion Securities in downtown Toronto is seeking an Administrative Assistant for a growing, fast-paced IA team. The role offers mentorship and skill development opportunities within one of the largest Branches in the system, with vast potential for learning and growth.

Responsibilities

• Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client requests.
• Maintain existing client accounts and identify opportunities to contact clients.
• Manage timelines and key dates for accounts to ensure clients feel supported.
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
• Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Assist the Advisor team in welcoming and onboarding new clients.
• Coordinate and prepare meetings for Advisors with their clients/prospects.
• Provide proactive client service by resolving problems.
• Effectively manage incoming communications from clients, Advisors and other internal and external partners.

Requirements

• At least 2-3 years of experience in the investment field working as an assistant/associate.
• Administrative experience.
• Excellent time management skills and the ability to prioritize work.
• Strong organizational skills with the ability to multi-task/attention to detail/problem solving skills.
• Excellent verbal and written communication skills in English.
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients.
• Experience using Microsoft Office.
• Knowledge of RBC Dominion Securities’ systems (Nice-to-have).
• Completion of CSC and CPH (Nice-to-have).
• Proficiency in Excel (Nice-to-have).
• Post-secondary degree (Nice-to-have).

Skills

• Customer Service
• Data Entry
• Data Gathering Analysis
• Desktop Tools
• Group Problem Solving
• Interpersonal Relationships
• Knowledge Organization
• Teamwork
• Time Management
• Word Processing Software

Location

• Toronto, ON, Canada

Work Type

• Full time
• Salaried

Experience Level

• 2 to 3 years of industry experience

Education Level

• Post-secondary degree

Salary/Compensations

• $35,000.00 - $47,000.00

About the Company

• At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
• We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.