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Responsibilities
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately, and efficiently post all charges.
- Manage cash handling, including receiving payments and making change correctly.
- Review reservations with special requests and block rooms accordingly.
- Demonstrate knowledge of hotel rates and discounts.
- Take same-day reservations efficiently, following cancellation and relocation procedures.
Requirements
- High work ethic and self-initiative.
- Ability to work varying schedules, including nights, weekends, and holidays.
- Enjoys working as part of a team to provide great guest experiences.
Skills
- Front Office computer system knowledge
- Cash handling
- Reservation management
- Customer service