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About the Role
As an Engineering Manager at Parloa, you will build and lead a high-performance team of engineers, ensuring the delivery of enterprise-grade AI solutions. You will focus on technical excellence, cultural leadership, and operational discipline, balancing autonomy with accountability to drive measurable customer and business impact.
Responsibilities
- Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers.
- Create a culture of ownership, bias for action, and continuous improvement.
- Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value.
- Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism.
- Enable fast, decentralized decision-making, encourage experimentation, and build trust.
- Translate company strategy into clear objectives and measurable outcomes for your team.
- Instill high standards in security, availability, quality, and performance.
- Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned.
Requirements
- Proven engineering leader with 8–12+ years in software engineering.
- 3–5+ years in people leadership.
- Track record of delivering complex, enterprise-grade systems at scale.
- Ability to attract, develop, and retain world-class engineers.
- Ability to set vision and dive deep into technical or operational details.
- Models integrity, ownership, customer obsession, and high standards.
- Balances ambition with execution, turning bold visions into reality through iteration and disciplined delivery.
- Skilled in building systems, not bureaucracy, for sustainable speed and impact.
- Uphold the highest data protection standards for clients' and employees' data.
- Ensure utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Skills
- People Leadership
- Technical Excellence
- Operational Discipline
- Architectural Excellence
- Reliability
- Security
- Availability
- Quality
- Performance
- GDPR Compliance
- ISO 27001 Compliance
Location
- USA
Work Type
- Full-time
Experience Level
- 8-12+ years in software engineering
- 3-5+ years in people leadership
About the Company
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- Shaping the foundation of a new era in customer experience where customer support is meaningful exchanges.
- Powered over ONE BILLION interactions between global enterprise brands and their customers.
- Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI are deploying Parloa at scale.
- Hiring, promoting, and evaluating based on cultural and technical excellence.
- Commitment to upholding the highest data protection standards for clients' and employees' data.
- E-verify employer in the USA.
Equal Opportunity
- Provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.