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About the Role
As a Team Leader, you will lead by example to ensure shifts run efficiently while maintaining high standards and ensuring customer satisfaction.
Responsibilities
- Provide customers with a heartfelt and memorable experience.
- Deputise for the management team and resolve issues in their absence.
- Organise and coordinate the team during busy shifts.
- Ensure the bar is safe, legal, and clean.
- Address operational issues quickly and safely.
Requirements
- Great eye for detail.
- Ability to act as a role model for service and hospitality.
- Ability to think on your feet and adapt to challenges.
- Positive can-do attitude and team-player mindset.
- Sufficient spoken and written English to perform the role safely and understand allergen controls.
Skills
- Team leadership
- Customer service
- Operational coordination
- Conflict resolution
- Health and safety compliance
Location
- St James's, London
Salary/Compensations
- Competitive salary
Benefits
- Pension contribution
- Career development and apprenticeship opportunities
- 33% discount for employee and 15% for loved ones on all brands
- Free employee assistance program for mental health, well-being, financial, and legal support
- Enhanced family-friendly maternity and paternity policies
- 50% discount for employee and 25% for loved ones at Greene King Inns and hotels
- Refer-a-friend bonus up to £1,500
- Wagestream access
- Retail discounts up to 30% at Superdrug and Three Mobile
About the Company
- Greene King pubs are community-focused hubs providing food, drink, and events.
- Industry-leading apprenticeship provider.
- Menopause Friendly Employer.
Equal Opportunity
- Committed to embedding inclusion across people, customers, communities, suppliers, and operations.
- Aiming to create a culture where everyone feels welcome, valued, and able to thrive.