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About the Role

This is a hands-on, people-first role where you’ll partner closely with our rapidly growing Patient Experience function, supporting managers and teams through a period of significant growth and transformation. You’ll play a key role in shaping the employee experience, building management capability, and helping teams perform at their best in a fast-paced operational environment. This role is for a subject matter expert specializing in employee relations, performance, coaching managers through complex situations, and driving people initiatives.

Responsibilities

Partner closely with Team Leads and Managers across the Patient Experience team to provide day-to-day HR support and guidance on employee relations, performance management & development, and people coaching.
Act as a trusted advisor on people matters including performance management, wellbeing, absence, conduct, and employee relations.
Support the full employee lifecycle from induction and probation through to progression and offboarding.
Coach and support managers to lead confidently, effectively, and in line with company culture and values.
Work closely with recruitment and onboarding teams to ensure a smooth and positive experience for all new starters.
Support and lead on employee relations matters including investigations, performance concerns, welfare discussions, and probation reviews.
Collaborate with the Head of People & Talent on key people initiatives, process improvements, and wider People projects.
Help embed and improve key people processes such as engagement surveys, performance check-ins, recognition initiatives, and manager development.
Use data, trends, and employee feedback to identify opportunities for improvement and proactively solve problems.
Support policy implementation and provide practical HR guidance in line with UK employment law and best practice.
Build strong relationships across operational teams and become a trusted and visible People partner within the business.
Support change, growth, and organisational development as the business continues to scale rapidly.

Requirements

Strong HRBP experience within a fast-paced, high-growth or operational environment supporting managers with complex people management, performance, and development challenges.
Experience supporting large frontline or customer-focused teams is highly desirable.
Comfortable working in ambiguity and adapting quickly as priorities evolve.
Confidence handling employee relations matters with a calm, fair, and pragmatic approach.
Strong communication and relationship-building skills with the ability to influence and support managers at different levels.
Highly organised with the ability to manage multiple priorities and competing demands.
A proactive, solutions-focused mindset with a willingness to roll up your sleeves and get stuck in.
Self-sufficient and comfortable working remotely whilst collaborating closely with UK-based teams.
Working knowledge of UK employment law is beneficial but not essential.
Experience using HR systems such as HiBob is advantageous but not required.

Skills

Employee Relations
Performance Management
Coaching
People Initiatives
HRBP
Communication
Relationship-building
Influencing
Organisation
Problem-solving
UK Employment Law

Location

London (Kings Cross)
Winnersh (Reading)

Work Type

Remote
Hybrid

Experience Level

HRBP experience

Benefits

25 days holiday (rising to 27 after year one and 30 after year three)
Usual bank holidays
Up to 5% employer matching contributions to pension
Work-from-home options
Cycle-to-work scheme
Private healthcare
Enhanced Maternity & Paternity Leave

About the Company

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments.
Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.
As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare.
At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.