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About the Role

We are seeking an AI Engineer to design and implement AI-driven capabilities across CRM, CPQ, Billing, and Revenue systems, enabling automation, intelligence, and scale across go-to-market workflows. This hands-on technical role involves architecting, prototyping, and productionizing AI solutions while partnering closely with various teams.

Responsibilities

• Design and implement production-grade AI systems, including agentic workflows, Retrieval-Augmented Generation (RAG), embedding and vector-search architectures, and tool-calling and orchestration patterns.
• Build AI services that integrate securely with enterprise systems of record (CRM, CPQ, Billing).
• Lead end-to-end AI solution delivery from prototype to hardened, scalable production systems.
• Define architectural standards for AI reliability, latency, observability, and cost efficiency.
• Apply AI to core revenue workflows such as quote configuration and pricing recommendations, discounting and approval automation, contract intelligence and renewal forecasting, and billing anomaly detection and revenue leakage prevention.
• Understand lead-to-cash processes and translate business requirements into technical designs.
• Partner with domain experts to ensure AI outputs are accurate, explainable, and trusted.
• Act as a Staff-level technical owner, influencing architecture across multiple teams.
• Review designs, mentor senior engineers, and raise the engineering bar for AI systems.
• Establish best practices for data access and governance, model evaluation and guardrails, and security, compliance, and privacy (PII, SOC, GDPR).
• Partner closely with Product, Architecture, Security, Legal, and Data teams.
• Serve as a technical advisor to leadership on AI strategy for GTM systems.
• Communicate complex AI concepts clearly to both technical and non-technical stakeholders.

Requirements

• 8+ years of professional back-end software engineering experience.
• 3+ years in AI/ML engineering, LLM-based systems, or advanced SaaS automation.
• Experience building scalable, production-grade distributed systems using microservice architecture.
• Experience in developing using AI tools like Copilot, Cursor, or Claude, and able to set up a framework to improve Eng team productivity.
• Experience with Go or a similar language.
• Experience working with Python for AI/ML modeling, experimentation, and prototyping.
• Proven experience designing and building AI-driven solutions for CPQ (Configure, Price, Quote) platforms.
• Strong understanding of subscription-based B2B business models (e.g., Recurring revenue, Usage-based pricing, etc).
• Experience with framework/architecture set-ups to build an agentic solution for a subscription-based industry in CPQ domain.
• Experience building AI services that integrate with enterprise systems of record (CRM, CPQ, Billing).
• Deep understanding of LLM concepts and interworking.
• Deep understanding of LangChain/LangGraph.
• Experience implementing agentic workflows to improve Seller productivity for a subscription-based industry.
• Experience with AWS cloud platform.
• Experience with containerization and orchestration (Docker, Kubernetes).
• Familiarity with modern CI/CD pipelines, observability, and system reliability practices.

Skills

• AI/ML
• Distributed Systems
• Enterprise Business Platforms
• CRM
• CPQ
• Billing
• Revenue Systems
• Go
• Python
• Copilot
• Cursor
• Claude
• AWS
• Docker
• Kubernetes
• CI/CD
• Observability
• System Reliability
• Agentic Workflows
• Retrieval-Augmented Generation (RAG)
• Embedding
• Vector-Search
• Tool-Calling
• Orchestration Patterns
• LangChain
• LangGraph

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Staff-level
• 8+ years of professional back-end software engineering experience
• 3+ years in AI/ML engineering, LLM-based systems, or advanced SaaS automation

Salary/Compensations

• California: $164,700.00 - $266,000.00 base salary
• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

• Docusign brings agreements to life.
• Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
• With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
• Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

• Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
• We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
• Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
• It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
• We encourage great talent who bring a range of perspectives to apply for our open positions.
• Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
• We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.