Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

London Borough of Harrow is seeking an experienced Pensions Team Leader for the HR & Organisational Development team. This role leads the delivery of a high-quality pension administration service for LGPS, TPS, and NHSPS. As the Council's lead pensions specialist, you will provide expert technical advice, ensure compliance with pension legislation, and deliver effective service to members and employers. You will lead and develop a high-performing pensions team, manage workloads, and ensure service standards are met. The role involves overseeing complex calculations, interpreting legislation, managing reconciliations, and ensuring accurate administration. You will drive continuous improvement, implement regulatory changes, and maintain stakeholder relationships. Additionally, you will provide guidance on complex enquiries, complaints, disputes, and policy matters. This is an opportunity for a pensions professional passionate about leadership, service excellence, and continuous improvement, contributing to strategic workforce objectives and shaping pension administration at Harrow.

Responsibilities

Lead and develop a high-performing pensions team.
Ensure workloads are effectively managed and service standards consistently achieved.
Oversee complex pension calculations.
Interpret legislative changes.
Manage reconciliation processes.
Ensure the accurate administration of all pension-related transactions.
Drive continuous improvement.
Implement regulatory changes.
Maintain strong relationships with internal stakeholders, employers, auditors, and external bodies.
Provide expert guidance on complex enquiries, complaints, disputes, and pension policy matters.
Contribute to strategic workforce objectives.
Support the development of pension policies and processes.
Help shape the future of pension administration at Harrow.

Requirements

Extensive knowledge of Local Government Pension Scheme (LGPS) legislation, including the Finance Act 2004 and relevant LGPS regulations.
A minimum of five years’ experience within an LGPS administration environment.
Significant supervisory or management experience within public or private sector pension administration.
Strong technical expertise in pension calculations, pension regulations, and statutory requirements.
Experience leading, coaching, and developing high-performing teams to achieve service objectives.
Excellent analytical and problem-solving skills, with the ability to resolve complex and sensitive pension cases.
Experience managing workloads and prioritizing competing deadlines within a performance-driven environment.
Strong communication and interpersonal skills, with the ability to engage effectively with members, employers, senior managers, and external organizations.
Experience handling complex complaints, disputes, and pension-related enquiries, including knowledge of the Internal Disputes Resolution Process.
A strong understanding of governance, compliance, audit requirements, and pension fund reconciliation processes.
The ability to interpret legislation, implement regulatory changes, and develop service improvements.
Strong numerical skills with the ability to undertake and review complex calculations accurately.
Experience using pension administration systems and producing accurate management information and reports.
An understanding of the diverse nature of Harrow’s communities and a commitment to equality, inclusion, and excellent customer service.
Educated to degree level or equivalent, or able to demonstrate substantial relevant professional experience.

Skills

Pension administration
LGPS legislation
Finance Act 2004
LGPS regulations
Pension calculations
Pension regulations
Statutory requirements
Team leadership
Coaching
Team development
Analytical skills
Problem-solving
Workload management
Prioritization
Communication skills
Interpersonal skills
Complaint handling
Dispute resolution
Internal Disputes Resolution Process
Governance
Compliance
Audit requirements
Pension fund reconciliation
Legislation interpretation
Service improvement
Numerical skills
Pension administration systems
Management information reporting
Equality
Inclusion
Customer service

Location

London

Work Type

Full-time

Experience Level

Minimum of five years’ experience within an LGPS administration environment
Significant supervisory or management experience

Education Level

Degree level or equivalent
Substantial relevant professional experience
Membership of, studying towards, or willingness to work towards a relevant professional qualification (e.g., CIPP) is desirable

About the Company

London Borough of Harrow is a local government organisation.
The HR & Organisational Development team is part of the Resources and Innovation Directorate.
The organisation is described as collaborative and forward-thinking.

Equal Opportunity

Commitment to equality, inclusion and excellent customer service.