Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

CPA Ontario is seeking a Customer Service Representative for their inbound, non-sales call centre. This role focuses on delivering a positive customer experience and providing members and students with effective solutions.

Responsibilities

• Provide exceptional customer service via phone, email, and online chat.
• Deliver accurate information on CPA Ontario programs, services, fees, and status.
• Capture and record all communication, ensuring accurate tracking and reporting.
• Communicate key marketing messages and contribute to departmental metrics and team results.

Requirements

• Post-secondary degree or diploma in Business or a related discipline.
• Experience in a customer service environment, skilled in telephone and electronic communication.
• Ability to handle calls and emails in a high-volume environment.
• Proficiency with MS Office applications, email, and web browsers.
• Ability to work flexible hours between 8:00 am and 6:00 pm, Monday to Friday.

Skills

• Exceptional customer service skills.
• Strong listening skills.
• Excellent written and communication skills.
• Ability to diffuse customer issues on the phone.
• Troubleshooting skills.
• Ability to translate solutions into simple instructions.
• Proficiency with MS Office applications, email, and web browsers.

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Experience in a customer service environment
• Prior experience in a contact centre handling inbound calls is strongly preferred
• Prior experience in an admissions, registration and / or membership dues capacity at a post-secondary educational institution, regulatory body or professional associate is an asset

Education Level

• Post-secondary graduate with a degree or diploma in Business or a related discipline.

Salary/Compensations

• $42,400 - $53,000 per annum

Benefits

• Industry-leading benefits
• Mental health resources
• Savings programs
• Sustainable approach to work
• One-time bonus towards a home office
• Learning and professional development opportunities
• Stretch projects
• Secondments
• Genuine paths for career progression

About the Company

• CPA Ontario operates at the intersection of regulator and membership body, responsible for upholding the integrity of the CPA designation and supporting over 105,000 members and 19,000 students.
• The work at CPA Ontario is unique, contributing to a profession that impacts nearly every sector of the economy.
• CPA Ontario is committed to inclusion.
• CPA Ontario moves quickly, with a pace that reflects the profession they serve.

Equal Opportunity

• CPA Ontario is an inclusive employer.
• Accommodation is available under the Ontario Human Rights Code.
• If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca with “Accommodation Required” in the subject line.