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About the Role

Express is seeking a Retail Sales Leader to drive operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, and omni-channel operations.
• Monitor and analyze customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.

Requirements

• High School or Equivalent education.
• 1 year of experience.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements.
• Must be currently authorized to work full-time in the United States.
• PHOENIX does not sponsor applicants for work visas.

Skills

• Previous retail experience preferred.
• Ability to effectively communicate with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Location

• Stonestown

Work Type

• Full-time

Experience Level

• 1 year

Education Level

• High School or Equivalent

Salary/Compensations

• $20.61 - $28.10 per hour

Benefits

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• For part-time associates, partnership with LIG Solutions for individual insurance coverage.
• Part-time associates may be eligible for paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

About the Company

• PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
• Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions.
• Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.
• Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
• Express ensures you look and feel your best, wherever life takes you.
• The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Equal Opportunity

• An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
• PHOENIX only hires individuals authorized for employment in the United States.
• PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.
• If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
• PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.
• In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.