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About the Role
This role exists to turn merchant success signals into actionable insights, helping SpotOn understand key moments in a merchant's journey and identify areas for improvement. Your work will influence decisions across Customer Experience, Sales, Finance, Product, and Engineering, shaping how success is measured and investments are prioritized through data.
Responsibilities
- Identify the drivers behind merchant retention, churn, and software adoption.
- Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
- Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
- Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
- Measure the impact of retention initiatives so we invest in what works.
Requirements
- 5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry.
- Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred).
- Experience with customer retention analyses
- Experience building dashboards and reporting in Power BI or similar BI tools.
- Strong analytical and problem-solving skills with the ability to investigate complex business questions.
- Experience translating data into clear business recommendations.
- Comfortable working independently in a fast-paced, ambiguous environment.
- Experience with Python, dbt, AI coding assistants, or workflow automation tools is a plus.
- Excellent communication skills and a collaborative mindset.
- Bonus Point: Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses
- Work authorization in the U.S. is required.
- Visa sponsorship is not available for this role.
Skills
- SQL
- Power BI
- Python
- dbt
- AI coding assistants
- workflow automation tools
- Netsuite
- SaaS metrics
- subscription businesses
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $150,000-$170,000
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year
About the Company
- We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win.
- Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
- We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it.
- If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
- We are an E-Verify company.
Equal Opportunity
- Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.