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About the Role

As an Account Coordinator on the Ticket Sales and Service Team, you will serve as the first point of contact for Season Ticket Members and fans, building strong relationships and delivering best-in-class service through timely and professional responses to inbound inquiries, primarily via phone and email. This role blends high-energy service with a strong sales focus, enhancing Season Ticket Membership value and satisfaction while contributing to retention and revenue goals.

Responsibilities

Contribute to a collaborative culture that gets results across all MLSE teams.
Work in conjunction with the entire Ticketing team to reach department goals and objectives.
Oversee a shared portfolio of accounts, with a focus on upper bowl ticket holders.
Play a key role in both the sales and retention of ticketing products across MLSE properties, including up-selling season tickets, partial plans, and group packages.
Provide outstanding service and communication across all inbound and outbound channels, including phone calls, emails, and chatbot messages.
Drive service excellence through consistent behaviors and effective use of CRM for daily tasks, outreach, and interaction tracking.
Meet or exceed all assigned performance KPIs.
Support all service initiatives and programs, including Member relocation events, game day duties, and Member networking events.
Participate in strategic and innovative thinking exercises to challenge the status quo.
Adapt and be prepared to shift quarterly focus as the demands of the business evolve.
Participate in special projects and perform other related duties as requested.
Part-time role with a minimum of 32 hours per week, scheduled based on business needs.
Evening, weekend, and holiday availability required, with an emphasis on pre-game phone line support.

Requirements

Relevant experience in developing sales and service relationships is ideal.
Available to work evenings, weekends and holidays as the need arises.
An ongoing awareness and responsiveness to client happiness.
Demonstrated ability to build and develop professional relationships.
Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint.
Skillful at listening, understanding and communicating effectively.
A ‘One-Team’ approach toward departmental and company-wide goals.
Proven to perform well under pressure; balance multiple priorities simultaneously.
A self-starter with a mature, professional demeanor and presence.
Alert and receptive to shifting demands within a fast-paced, changing environment.
Comfortable and capable of delivering within a deadline-driven environment, applying time management and organizational skills.
A positive, winning approach, incorporating integrity, confidentiality and discretion.

Skills

TicketMaster knowledge is an asset.
ARCHTICS knowledge is an asset.
Salesforce knowledge is an asset.

Location

Toronto

Work Type

Part-time
Contract

Experience Level

1-year contract

Salary/Compensations

$21/hour

About the Company

Powered by Passion. United by Purpose. Build for Impact.
At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.
We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together.
We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.
From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre.
Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.
Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential.
Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.
This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.
So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

Equal Opportunity

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.
At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.