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About the Role

The Sr Client Executive (CE) is responsible for revenue growth, renewal motions and retention, and client relationship management for assigned accounts. The CE cultivates relationships within accounts to identify opportunities to enhance client engagement and generate demand for solutions that bring additional value. This role requires a strong understanding of benefits administration, broker/consultant sales channels, technology (particularly SaaS), and strategic planning. The CE acts as an executive-level partner, providing strategic planning and thought leadership. Strong analytical, financial, and relationship management skills are critical, as is the ability to navigate organizational complexity and lead via influence. The individual must be capable of executing the full sales cycle, collaborating effectively with support colleagues, and serving as a trusted advisor.

Responsibilities

Retains clients, maintains sustainable relationships, and understands the suite of solutions to expand services by demonstrating a thorough understanding of client needs.
Drives renewals and executes end-to-end expansion sales within the customer base.
Pursues and develops new opportunities and expansion opportunities at assigned accounts.
Creates an account plan in partnership with the client that reflects strategic client business objectives.
Identifies key success measures for solutions within an account and manages to the plan.
Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth.
Collaborates with all internal teams, external vendors, and other key partners to achieve program results and ensure client satisfaction.
Stays abreast of industry and technology trends, educating and advocating for clients based on these trends.
Serves as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust.
Prioritizes client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunities, and implementing client retention strategies to minimize churn.
Deploys sound proposal management and optimization strategies across the client portfolio at scale; proactively identifies ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines.
Develops collaborative relationships with internal teams and displays comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals.
Ensures client satisfaction and continuously monitors ongoing client satisfaction.
Performs additional responsibilities as required.

Requirements

5+ years of industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare.
Bachelor's degree required.
Experience working with National Accounts in strategic selling and/or customer service.
Proven ability to build internal and external partnerships at all organizational levels.
Proven ability to lead via influence in a matrixed leadership environment.
Ability to convey complex messages across a wide range of audiences, both internally and externally.
Exceptional presentation skills at the VP level.
Ability to use facts and data to tell a story that leads to sales.
Excellent knowledge and utilization of Salesforce for accurate pipeline and account management and forecasting accuracy.
Solution-oriented mindset; proven ability to leverage resources to address and resolve customer issues.
Proven ability of working under pressure with resilience and tenacity.

Skills

Strategic planning
Thought leadership
Analytical skills
Financial skills
Relationship management
Sales cycle execution
Collaboration
Customer Focused
Critical Thinking
Team Mentality
Business Acumen
Learning Agility

Location

100% remote
Based in the U.S.

Work Type

Remote
Full-time

Experience Level

Senior
5+ years industry experience

Education Level

Bachelor's degree

Salary/Compensations

$135,000 - $150,000

Benefits

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

About the Company

Together we fight for everyone’s opportunity for a better financial future.
Voya believes in being bold and committed to action.
Committed to a work environment where differences are understood, valued, and intentionally pursued.
Employees own the culture and have a responsibility to foster an environment where everyone feels comfortable bringing their whole selves to work.
Purposefully bringing differences together to positively influence culture, serve clients, and enrich communities is essential to the vision.

Equal Opportunity

Voya Financial is an equal-opportunity employer.
Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Voya is committed to the inclusion of all qualified individuals.
Voya will ensure that persons with disabilities are provided reasonable accommodations.
Reasonable accommodation may be needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.