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About the Role

Wells Fargo is seeking a Senior Desktop Support Analyst, internally called Senior Systems Operations Engineer, for their Toronto office. This role involves managing installed systems and infrastructure, increasing system efficiencies, and analyzing operational support systems to ensure high availability.

Responsibilities

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area.
• Contribute to increasing system efficiencies and lowering human intervention time on related tasks.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Work with vendors and other technical personnel for problem resolution.
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.
• Ensure secure, stable, and compliant operations in desktop support.
• Audit required visitor logging.
• Conduct inventory governance.
• Perform audit readiness.
• Work with Corporate Property Group (CPG) on maintenance escorts and automation.

Requirements

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Skills

• Previous L2 desktop support experience
• Kanban experience
• Windows 11 experience
• Understanding and use of AI tools such as Copilot
• Azure certification
• Basic networking experience, including cabling and infrastructure support

Location

• 22 Adelaide St W, Toronto, ON

Work Type

• Hybrid work schedule
• Ability to travel up to 5% of the time
• Ability to work after-hours as needed

Experience Level

• Senior

Salary/Compensations

• $94,000.00 - $144,000.00

About the Company

• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
• Applicants with Disabilities: To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
• Drug and Alcohol Policy: Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
• Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Equal Opportunity

• Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.