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About the Role

Supporting our Federal Government client, you'll play a vital role in coordinating emergency management functions across a diverse portfolio of owned properties and leased premises. This position is central to ensuring the safety, continuity, and operational excellence of critical facilities.

Responsibilities

• Coordinate emergency management services as delegated by the Emergency Management Facilities Manager, resolving on-site difficulties promptly with minimum disruption to business-as-usual activities
• Manage contractor performance and work collaboratively with service providers to handle escalations related to client complaints, ensuring works are completed efficiently and to required standards
• Deliver excellent customer service as the primary point of contact for emergency management matters, proactively engaging stakeholders and building effective relationships across client entities
• Ensure compliance with all WH&S, environmental, and risk management policies and procedures, following established escalation and incident reporting procedures while assisting in property risk management program implementation
• Complete, update, and maintain web-based management information systems, uploading property documentation and ensuring data accuracy to facilitate timely payment processing

Requirements

• Australian Citizenship (mandatory requirement)
• Strong administration and communication skills
• Customer service focus
• Keen attention to detail
• Ability to manage multiple priorities concurrently within tight operational deadlines
• Ability to work with minimal supervision
• Ability to quickly grasp new concepts
• Highly organized
• Proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and internet research tools
• Self-motivated
• Confident
• Able to adapt to rapidly changing situations
• Efficient keyboard and data entry skills
• Prior experience in facilities management, property management, hospitality, or a related field preferred
• Knowledge of local occupational health and safety requirements and critical facilities management

Skills

• Administration
• Communication
• Customer Service
• Attention to Detail
• Time Management
• Adaptability
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook
• Internet Research
• Keyboard Skills
• Data Entry
• Occupational Health and Safety
• Critical Facilities Management

Location

• Remote – Adelaide, SA
• Remote – Brisbane, QLD
• Remote – Canberra, ACT
• Remote – Melbourne, VIC
• Remote – Perth, WA
• Remote – Sydney, NSW

Work Type

• Remote
• Full-time

Experience Level

• Prior experience in facilities management, property management, hospitality, or a related field preferred

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• We take our responsibility to protect the personal information provided to us seriously.
• Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
• We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
• We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.