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About the Role

Specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greeting customers and proactively addressing their needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution and log customer complaints.
• Transition identified sales opportunities and provide introductions to appropriate banking partners.
• Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to applicable compliance/operational risk controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of audit points and regulatory issues.
• Complete other related duties as assigned.

Requirements

• High school diploma or equivalent (GED)
• Minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology
• Bilingual based on branch needs (Preferred)
• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
• Ability to read fine print
• Ability to interact with customers in an open face to face work environment

Skills

• Customer service
• Data entry
• Cash handling
• Verbal communication
• Interpersonal skills
• Exceptional customer service
• Organization
• Time management
• Prioritization
• Internet user-level technology
• Bilingual
• Digital engagement
• Lobby management
• Transactional processing
• Retail servicing
• Empathy
• Customer centricity
• Flexibility
• Adaptability
• Digital fluency
• Entrepreneurial spirit
• Critical thinking
• Risk management

Location

• Buffalo, New York, United States of America

Work Type

• Full-time

Experience Level

• 6 months customer service experience

Education Level

• High school diploma or equivalent (GED)

Salary/Compensations

• $18.00 - $26.21 Hourly (USD)

About the Company

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.