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About the Role

We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Responsibilities

Leverage high skill in writing and user experience design to craft compelling, accurate, and accessible digital content experiences.
Use appropriate tools, platforms, frameworks, and design systems to create artifacts such as content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models, and microcopy for various digital channels.
Lead design projects, directing and delegating work for junior team members.
Build strong partnerships with cross-functional stakeholders.
Mentor and help mature the overall product design practice at Capital One.
Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability, and tech constraints.
Ensure the team focuses on customer-centered solutions and inclusive design.
Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors, and broader market trends to business challenges.
Shape a shared point of view for your team, partners, and stakeholders.
Demonstrate a solid understanding of tech, data capabilities, and emerging technologies to inform work.
Help your cross-functional team move faster and navigate technical limitations in service of impactful solutions.
Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions.
Incorporate cross-functional perspectives to bridge gaps in information.
Present work across levels and job functions using a human-centered approach.
Integrate design frameworks, data, and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Requirements

At least 5 years of experience in content design, content strategy, or UX writing.
6+ years of experience in content design, content strategy, or UX writing.
5+ years of experience working with and contributing to an established design system.
6+ years of experience collaborating with product, tech, and business partners.
Experience leading design projects or teams.
Proficiency in design and prototyping tools such as Figma.
Experience working in heavily regulated, data-heavy problem spaces.
Capital One will not sponsor a new applicant for employment authorization for this position.

Skills

Content Design
Content Strategy
UX Writing
Writing
User Experience Design
Design Systems
Figma
Leadership
Collaboration
Communication
Critical-thinking
Problem-Solving

Location

McLean, VA
New York, NY
Richmond, VA

Work Type

Hybrid onsite - 3 days/wk

Experience Level

Manager Level
Individual Contributor

Salary/Compensations

McLean, VA: $164,800 - $188,100
New York, NY: $179,700 - $205,100
Richmond, VA: $149,800 - $171,000

Benefits

Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

About the Company

At Capital One, we’re building a leading information-based technology company.
Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued.
We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.
We elevate each other and obsess about doing the right thing.
Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.
Together, we’re on a quest to change banking for good.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.