Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Be the custodian of platform health, stability, and security in a highly visible role. Own the day-to-day health and performance of a complex ServiceNow platform supporting both IT and enterprise service delivery.

Responsibilities

• Proactively monitor the health and performance of the ServiceNow platform and respond to issues before they impact users.
• Administer core platform functions including users, roles, groups, and security controls.
• Maintain platform stability through effective incident resolution, root cause analysis, and preventative fixes.
• Support and maintain configurations including workflows, business rules, forms, and UI policies across modules.
• Ensure platform security, compliance, and adherence to governance standards.
• Support platform upgrades, patches, and releases, including validation and impact assessment.
• Troubleshoot and resolve platform defects, working with internal teams and vendors where required.
• Provide responsive support to platform users and stakeholders, ensuring a high-quality user experience.
• Contribute to continuous improvement through optimisation, standardisation, and automation opportunities.

Requirements

• Proven experience as a ServiceNow System Administrator in a complex enterprise environment.
• Strong understanding of core platform administration, including security, access, and instance management.
• Experience supporting multiple modules.
• Hands-on experience configuring workflows, business rules, forms, and UI policies.
• Strong troubleshooting and problem-solving capability with a proactive mindset.
• Experience monitoring platform health and managing incident resolution end to end.
• Ability to work collaboratively with technical teams, vendors, and business stakeholders.

Skills

• ServiceNow System Administrator

Location

• Hybrid

Work Type

• Hybrid
• Contract
• Full-time

Experience Level

• System Administrator

Education Level

• ServiceNow Certified System Administrator required

Benefits

• Development and career opportunities
• Collaborative environment
• Supports growth
• Supports wellbeing
• Promotes flexibility

About the Company

• The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
• We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
• Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives.
• Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.
• Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve.
• We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.
• We know it is the growth and success of our people that drives the RBA forward.
• Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

Equal Opportunity

• The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.
• We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.
• We are committed to making the recruitment process fair and equitable for all our candidates.