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About the Role
As our Client Services Coordinator, you'll be the vital heartbeat of our operations, ensuring everything runs smoothly while our attorneys focus on winning cases that change lives. You'll serve as a bridge between hope and help, connecting vulnerable community members with the legal support they desperately need. This isn't just administrative work-it's advocacy in action!
Responsibilities
- Empower clients through intake interviews, helping them navigate their legal journey with dignity and respect
- Coordinate with courts, attorneys, and pro bono counsel to ensure cases move forward efficiently
- Support applications for assistance and connect clients with attorneys
- Drive impact through grant reporting that helps secure resources for more families in need
- Conduct meaningful intake interviews that capture the essence of each client's legal challenge
- Determine eligibility and match clients with the perfect legal resources
- Provide exceptional clerical and administrative support
- Maintain organized case files and databases
- Support outreach events and legal clinics
- Collaborate with diverse teams
- Maintain professional relationships with courts, agencies, and community partners
Requirements
- 2+ years of secretarial/administrative experience
- Legal experience is a major plus
- Comfortable with case management systems, databases, and modern office software
- Experience gathering detailed information and maintaining professional relationships
- Genuine commitment to serving vulnerable populations with dignity and respect
- Cultural sensitivity and ability to connect with diverse, low-income community members
- Collaborative spirit that thrives in team environments focused on social justice
- Detail-oriented multitasker who can follow complex protocols while maintaining accuracy
- Reliable professional with excellent attendance and punctuality
- Adaptable problem-solver willing to take on new challenges and reasonable overtime when needed
- New York State resident with reliable transportation
- Notary public is a valuable asset
Skills
- Case management systems
- Databases
- Modern office software
- Information gathering
- Professional relationship maintenance
- Detail-oriented
- Multitasking
- Problem-solving
Location
- Upstate New York
Work Type
- Full-time
Experience Level
- 2+ years of experience
Salary/Compensations
- $42,455 - $56,392
Benefits
- Comprehensive benefits
About the Company
- The Legal Aid Society of Northeastern New York is a nonprofit organization fighting for fairness, dignity, and equity across sixteen counties in upstate New York.
- Our six regional offices are beacons of hope for those facing life's toughest legal challenges.
- We transform lives, build stronger communities, and empower people to overcome systemic barriers.
Equal Opportunity
- We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.
- We offer accommodation during the application process for qualified individuals with disabilities.