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About the Role

The IT Training Manager provides leadership and oversight for Dell Medical School's Epic and healthcare technology training program. This role is responsible for developing training strategy, leading training operations, managing training staff, and ensuring the effective design, delivery, and continuous improvement of education programs supporting Epic applications, electronic health record (EHR) systems, and associated digital technologies. The position partners closely with clinical, operational, and technical leaders to promote user adoption, workflow optimization, organizational readiness, and successful technology implementations.

Responsibilities

Establish departmental standards for curriculum development, instructional design, training delivery, and competency assessment
Oversee training governance to ensure consistency, quality, compliance, and alignment with organizational objectives
Establish key performance indicators and success measures for training effectiveness and user readiness
Design education programs tailored to clinical and non-clinical audiences
Oversee the development, maintenance, and quality of training materials, curricula, e-learning content, and user education resources
Align training content with clinical workflows and application functionality
Update educational materials based on system enhancements, workflow changes, and user feedback
Ensure training supports organizational standardization and optimization initiatives
Manage project training requirements and scheduling of training resources
Develop, administer, and monitor training-related budgets, instructional technologies, training environments, educational materials, travel, and vendor-supported training activities
Establish user application assignments and training pathways based on job responsibilities, workflows, security requirements, and organizational standards
Ensure assigned curricula and competencies support effective system utilization and user readiness
Ensure effective delivery of classroom, virtual, and hands-on training programs through direct facilitation or delegation to training staff
Oversee onboarding education programs for new employees, providers, and operational teams
Deliver individual and group training for new clinics, departments, and operational initiatives
Deliver education supporting software updates and new Epic functionality
Provide at-the-elbow support for providers, clinical staff, and non-clinical users
Provide leadership in resolving training issues and operational challenges
Determine appropriate application assignments based on user roles and workflow requirements
Develop and maintain advanced knowledge of supported Epic applications
Guide users through role-specific workflows and operational procedures
Monitor user proficiency and application adoption
Manage training requests, access questions, and user support needs
Work closely with department managers to identify and document training requirements
Schedule training sessions and manage training environments
Coordinate logistics for educational events across multiple locations
Track attendance, training completion, and competency records
Ensure availability of required equipment, systems, and training resources
Maintain training documentation and related administrative records
Establish and manage training schedules supporting system implementations, upgrades, optimization initiatives, onboarding activities, and ongoing education
Coordinate training resources to align with operational priorities and project timelines
Review organizational activities and operational data to support planning and process improvement
Assess curriculum effectiveness and recommend quality improvements
Provide feedback supporting the build and maintenance of training environments
Maintain an understanding of organizational policies, ambulatory operations, and business workflows
Align training with Epic application functionality and organizational processes
Identify, investigate, and resolve training-related issues affecting user adoption, system utilization, and workflow efficiency
Recommend enhancements to training programs, educational materials, and workflow processes based on performance metrics, user feedback, and organizational objectives
Collaborate with Applications & Informatics teams, project managers, department leaders, and super users
Ensure training content is standardized and aligned with organizational initiatives
Lead optimization of operational workflows through on-site review and departmental support
Promote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomes
Support strategic organizational goals through targeted training and workflow enhancements
Collaborate with operational, clinical, and informatics leadership to support user adoption, workflow optimization, and effective utilization of Epic and business applications
Escalate significant operational, technical, compliance, resource, or policy issues to senior leadership as appropriate
Partner with stakeholders to identify educational needs and develop strategies that improve organizational performance and end-user proficiency
Establish departmental goals, priorities, staffing plans, and workload assignments
Develop and mentor training staff and future training leaders
Ensure appropriate staffing coverage for implementations, upgrades, optimization initiatives, and support activities
Evaluate staff competency and training effectiveness
Provide full-cycle supervision including recruitment, onboarding, coaching, performance management, and employee development
Establish performance expectations, monitor progress, and provide ongoing mentoring and feedback
Complete performance evaluations and development plans
Approve timecards, schedules, paid time off, and routine personnel actions
Address employee relations and performance concerns in partnership with Human Resources
Promote employee engagement, accountability, and professional growth while ensuring alignment with departmental and organizational goals
Participate in go-live support and floor training during system implementations
Assist with testing and rollout of new application functionality
Support training activities for vendors and external partners
Participate in change management and communication initiatives
Participate in professional development and credentialing activities
Adhere to internal controls and reporting structure
Perform related duties as assigned

Requirements

Bachelor’s degree in Health Informatics, Education, Healthcare Administration, Business Administration, Information Systems, Organizational Development, or a related field
Minimum of five years of progressively responsible experience in healthcare technology training, Epic, EHR education, healthcare IT, informatics, or a related field
Minimum of two years of people leadership, supervisory, project leadership, or management experience
Experience leading educational initiatives, system implementations, organizational change, or user adoption programs
Knowledge of healthcare workflows and information system applications supporting multi-specialty clinic operations, ambulatory surgery centers, research, and higher education
Experience developing training strategy, curriculum, competency programs, and instructional materials
Strong leadership, presentation, facilitation, communication, and organizational skills
Ability to manage multiple priorities while leading cross-functional teams and enterprise initiatives
Relevant education and experience may be substituted as appropriate
Master’s degree in Health Informatics, Instructional Design, Healthcare Administration, Organizational Development, Business Administration, or a related field
Experience leading Epic training, education, or user adoption programs
Experience managing training resources supporting Epic implementations, system upgrades, optimization initiatives, and organizational change
Experience supporting Epic applications within a healthcare environment
Cross-credentialed in multiple Epic modules
Epic implementation or go-live leadership experience
Experience developing enterprise training standards, governance processes, competency programs, or learning strategies
Experience with instructional design, adult learning methodologies, or Learning Management Systems (LMS)
Epic Certification, Accreditation, or Credential in at least one Epic application or training track
Ability to obtain and maintain additional Epic certifications, accreditations, or credentials as required by assigned responsibilities
Multiple Epic certifications, accreditations, or credentials
Epic Principal Trainer Certification or designation
Instructional Design Certification
Adult Learning Certification
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
Project Management Professional (PMP) Certification
Change Management Certification (e.g., Prosci)
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Criminal history background check will be required for finalist(s) under consideration for this position
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form
You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States
Documents need to be presented no later than the third day of employment

Skills

Training Program Leadership
Strategic Agility
Develops Talent
Interpersonal Savvy
Problem Solving
Customer Focus
Drive for Results
Healthcare Technology and Epic Knowledge
Project and Resource Management

Location

AUSTIN, TX

Work Type

Hybrid work environment with on-site collaboration as business needs require

Experience Level

Minimum of five years of progressively responsible experience in healthcare technology training, Epic, EHR education, healthcare IT, informatics, or a related field
Minimum of two years of people leadership, supervisory, project leadership, or management experience

Education Level

Bachelor’s degree in Health Informatics, Education, Healthcare Administration, Business Administration, Information Systems, Organizational Development, or a related field
Master’s degree in Health Informatics, Instructional Design, Healthcare Administration, Organizational Development, Business Administration, or a related field

Salary/Compensations

$104,695+

Benefits

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

About the Company

Dell Medical School

Equal Opportunity

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.