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About the Role

This position supports the mission of a government program located in Bronx, NY, assisting United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing crowd control and assisting staff in enforcing rules and policies.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
• Provide applicants with the highest level of customer service.
• Work with the public, display a cheerful and inviting demeanor, smile, and manage applicants with sensitivity, courtesy, and respect.
• Safeguard all areas where Personal Identifiable Information (PII) is vulnerable.
• Perform quality biometrics processing, including capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification.
• Utilize crowd control barriers to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry.
• Conduct periodic facility checks (interior and exterior) and report concerns.
• Assist in calling local law enforcement or first responders when necessary.
• Manage and complete administrative paperwork accurately, including tracking processing time, reconciliation of biometrics captured, maintaining a visitor control log, and signing off on facility checks.

Requirements

• Must be able to obtain and maintain facility credentials/authorization.
• US Citizenship is required for facility credentials/authorization at this work location.
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high-paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and become certified within sixty days.

Skills

• Ability to speak a foreign language.

Location

• Bronx, NY

Work Type

• On Call (Casual)
• Full Time
• Part Time

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $20.24 /hr.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

About the Company

• Amentum is proud to be an Equal Opportunity Employer.

Equal Opportunity

• Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.