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About the Role

This role is central to driving best practice ER case management across Crown Resorts' Sydney, Melbourne & Perth properties. You will set up the function for success by creating tools, templates, and processes for effective and compliant operations in a highly regulated environment with a diverse workforce. This is a career-defining opportunity for someone who enjoys investigations and case management within a large, transforming organization.

Responsibilities

Provide advice and review recommendations for workplace investigation activities.
Provide recommendations to improve investigations knowledge and resolve identified issues.
Provide oversight of ER investigations and conduct QA reviews of ER-led investigation files.
Develop tools and practices to ensure investigations are completed fairly and compliantly.
Own investigation frameworks and standards, while maintaining oversight of the CoE investigation portfolio for governance, risk, and reporting.
Conduct whistleblower and sensitive, high-risk, or complex investigations.
Serve as the central point for all P&C Whistleblower cases and the P&C representative at the Whistleblower committee.
Own investigation frameworks, governance, and standards.
Identify systemic issues, investigation trends, and repeat risk themes to mitigate risks to WR leadership.

Requirements

5+ years of experience in an Employee Relations leadership role.
Demonstrated experience leading complex workplace investigations in a regulated environment.
Ability to work with and upskill Line Managers to manage outcomes effectively.
Experience in planning and facilitating training and/or workshops.
Analytical and commercial thinking.
Strong stakeholder and client influence capability.
Agility and confidence working within ambiguous and reactive environments.
Strong communication, prioritization, and interpersonal skills.

Skills

Workplace Relations
Investigations
Case Management
ER case management
Whistleblower investigations
Risk mitigation
Stakeholder management
Client influence
Training facilitation
Workshop facilitation
Analytical thinking
Commercial thinking
Communication
Prioritization
Interpersonal skills

Location

Sydney
Melbourne
Perth

Work Type

Full-time

Experience Level

Leadership
5+ years

Benefits

Complimentary meals at on-site staff restaurant
Discounts at various F&B venues on property
Generous accommodation discounts across Crown Resorts
Participation in Crown's group-wide recognition and awards program
Opportunity to contribute to Crown's community, diversity & inclusion committees
Discounts across health & wellbeing
Novated leasing options

About the Company

Crown Resorts is a great place to visit and an even better place to work.
We value passion, optimism, and an appetite for change for the better.
We are an iconic brand undergoing an exciting period of transformation.
Our Crown Community celebrates uniqueness and embraces diversity.

Equal Opportunity

We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander.