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About the Role

The Patient Centered Solutions (PCS) team leads the industry in measuring the patient experience by combining strategic consulting with scientific knowledge to design and execute research that incorporates the patient voice into new medicine development and commercialization. This role blends scientific leadership, consulting delivery, and people development, with an emphasis on generating and applying patient experience data to inform Clinical Outcome Assessment (COA) development, evaluation, and use.

Responsibilities

Act as a subject matter expert (SME) in qualitative research, providing expert guidance on study design, methodological approaches, and interpretation of patient experience data.
Lead the design, execution, and delivery of high-quality qualitative research, including examining burden of disease, evaluating content validity of PROs and other COAs, and the development or modification of COA measures.
Identify, evaluate, and apply innovative qualitative methods, including AI-enabled approaches, to enhance study design, data collection, and analysis.
Lead the review and testing of emerging qualitative research and analysis methods and contribute to the evidence base for their use at PCS.
Provide senior scientific input into qualitative analysis plans, interpretation of patient experience data, and development of reports and client-facing deliverables.
Act as a trusted scientific and strategic advisor to clients, contributing to discussions on research design, patient-centred endpoints, and evidence needs.
Take ownership for overall project quality, delivery, and client satisfaction, ensuring projects remain on track and aligned with scope, timelines, and objectives.
Lead or oversee multiple qualitative consulting projects, ensuring delivery on time, within scope, and to budget.
Serve as a primary or senior point of contact for clients, building strong, long-term relationships through meetings, workshops, and ongoing collaboration.
Anticipate project risks and proactively resolve issues, escalating as needed while maintaining client confidence.
Support proposal development, including methodological input, budgeting, timelines, and bid integrity.
Identify opportunities for follow-on work, methodological innovation, and expansion of qualitative service offerings within PCS.
Contribute to thought leadership, including development of best practices, internal guidance, and externally facing scientific content.
Support business development activities by providing subject-matter expertise and mentoring others in client and proposal engagement.
Contribute to the development, refinement, and implementation of qualitative research standards, templates, SOPs, and training materials.
Oversee and contribute to the qualification and ongoing development of qualitative researchers, including assessment of interview moderators.
Support consistency and quality across qualitative projects, working collaboratively with global qualitative leaders.
Provide scientific review and guidance to ensure best practice in qualitative data collection, analysis, and reporting.
Mentor and coach junior and mid-level staff, providing scientific guidance, project oversight, and developmental feedback.
Line manage and formally coach a small number of staff, supporting their scientific development, performance, and career progression.
Actively contribute to the global PCS qualitative community, supporting recruitment, onboarding, and knowledge-sharing initiatives.
Foster a collaborative, inclusive, and high-performing team culture across geographies.

Requirements

PhD in a relevant discipline (e.g. psychology, anthropology, sociology, public health, health sciences) or a Master’s degree with substantial consulting or additional experience.
5-8 years professional experience in consulting within the pharmaceutical industry.
Demonstrated expertise in designing, conducting, and analyzing qualitative research in healthcare settings.
Familiar with designing and leading qualitative research consistent with Patient-Focused Drug Development guidance published by the US FDA.
Experience working in roles generating or communicating robust clinical data suitable for submission to regulatory bodies, payers or for publication; including exposure to the development and validation of COAs.
Experience using qualitative data analysis software (e.g., ATLAS.ti, MAXQDA, NVivo) to support efficient and rigorous coding, analysis and management of qualitative data.
Experience working in consulting or a CRO environment, managing multiple complex projects and senior client stakeholders.
Strong understanding of qualitative methods, analytical approaches, and reporting standards suitable for regulatory, payer, or publication contexts.
Demonstrable analytical, interpretative, and problem-solving skills, with the ability to learn quickly, adapt, and apply new knowledge.
Strong capability in juggling priorities so that deadlines are met while retaining consistently high-quality outcomes.
Excellent written and verbal communication skills, including client presentations, workshops, and scientific writing.
Ability to manage and collaborate with individuals at all levels within the organization and build relationships while working remotely.
Experience contributing to regulatory-focused research (e.g. clinical trials, endpoint development, patient experience studies).
Track record of publications, abstracts, or conference presentations.
Experience with cross-cultural or multilingual research design.
Experience contributing to proposal development and business growth.
Formal people management or coaching experience.

Skills

Qualitative research
Scientific leadership
Consulting delivery
People development
Client leadership
Methodological excellence
Business development support
Capability building
Patient experience data
COA development
Study design
Data analysis
Project management
Client relationship management
Proposal development
Thought leadership
Mentoring
Coaching
Qualitative data analysis software (e.g., ATLAS.ti, MAXQDA, NVivo)
AI-enabled approaches

Location

UK
Europe

Work Type

Remote
Hybrid

Experience Level

Associate Principal
Principal

Education Level

PhD in a relevant discipline
Master’s degree

About the Company

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients.
IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Equal Opportunity

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.