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About the Role

Medtronic is a global leader in healthcare technology seeking a committed professional to lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches. This remote position requires the candidate to reside within the territory and drive to multiple accounts throughout the region.

Responsibilities

• Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches.
• Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance.
• Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings.
• Serve as the customer and field technical resource in CRM.
• Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education.
• Provide implant or clinic coverage as requested by the needs of the region.
• Drives regional education and training activities and supports national programs for CRM.
• Train and educate internal teams and external customers on CRM procedures, therapies/ products, processes and solutions.
• Continued education and assessment of tenured field team.
• Leads coordination of new-hire training with accountability to hiring manager (DM or DSM).
• Responsible for new hire field sign-off.
• Understands competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage.
• Disseminates competitive information to regional teams.
• Delivers competitive training to field service and sales staff.
• Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams.
• Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers.
• Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value.
• Engages with the Regional Economics Manager for economic value conversations.
• Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise.
• Understands, Interprets and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies.
• Collaborates with the Clinical Research Organization relative to clinical studies and physician research.
• Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals.
• Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions.
• Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions.
• Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams.
• Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region.
• Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency.
• Regularly required to be independently mobile.
• Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC).
• Frequent handling of equipment and supplies weighing up to 40 pounds, and moving items from one surface to another at approximately the same level, and from ground level to table height.
• Sitting, standing and/or walking for up to eight plus hours per day.
• Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids.
• Ability to wear a 5-7lbs lead apron for extended periods of time.
• Frequently required to manipulate objects, tools and controls.
• Frequent bending or stooping or balancing to manipulate cables and/or manage inventory.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Requirements

• Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry.
• Valid driver's license is essential for this role.
• Must possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (for non-Principal level roles).

Skills

• Electrophysiology
• Sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry
• Physician and Fellows education
• AHP education
• Clinical evidence interpretation
• Medtronic employee education
• Competitive technology and therapies
• Technical and clinical expertise
• Product and procedure updates
• Field corrective actions
• Clinical studies and physician research
• Strategic technical and clinical training
• Building/maintaining positive relationships with peers and colleagues across organization levels
• Interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
• Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements

Location

• Remote
• Albany, Rochester, and Buffalo New York

Work Type

• Remote
• Full-time

Experience Level

• Minimum 2 years of experience

Education Level

• Bachelor’s Degree
• Degree in biomedical engineering or nursing (preferred)
• IBHRE certification (required at Sr and Prin level)

Salary/Compensations

• USA: $90,000.00 - $114,000.00
• Eligible for a Sales Incentive Plan (SIP)

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

About the Company

• Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
• Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
• Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
• Rooted in our long history of mission-driven innovation, our medical technologies open doors.
• We support your growth with the training, mentorship, and guidance you need to own your future success.
• Join us for a career in sales that changes lives.
• Together, we can change healthcare worldwide.
• At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.
• We challenge ourselves and each other to make tomorrow better than yesterday.
• It is what makes this an exciting and rewarding place to be.
• We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team.
• Let’s work together to address universal healthcare needs and improve patients’ lives.
• Help us shape the future.

Equal Opportunity

• It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
• In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
• Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.