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About the Role

As a Sales Account Manager with a portfolio of healthcare clients, you will be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. We are seeking Northeastern US applicants.

Responsibilities

• Developing and delivering proactive engagement strategies, health checks, and business reviews.
• Analyzing product usage and satisfaction to ensure renewals and long-term value.
• Identifying risk signals early and taking action to mitigate churn.
• Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
• Identifying upselling and expansion opportunities aligned with customer goals.
• Positioning additional Clinical Solutions products to meet emerging needs through consultative selling.
• Leading sales motions from discovery through negotiation and closing.
• Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
• Serving as a consultative partner aligned to client objectives.
• Studying market trends and becoming an industry expert within your designated health system region.
• Owning the end-to-end sales process for renewals and expansions.
• Coaching sales executives on expansion opportunities that meet customer needs.
• Forecasting accurately and managing pipeline using Salesforce CRM.
• Working closely with Sales Executives and Customer Success to drive results.
• Sharing market feedback and helping shape product improvements.
• Supporting coaching, mentoring, and training of new team members on occasion.

Requirements

• 2+ years of experience in healthcare sales or account management, ideally selling SaaS technology or information solutions to hospitals or health systems.
• Proven success in renewal management, upselling, or cross-selling.
• Confidence in presenting to and influencing clinical, operational, and executive stakeholders.
• Excellent presentation, communication, and strategic thinking skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Ability to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
• Ability to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.

Skills

• Salesforce CRM
• Microsoft Office Suite (Excel, PowerPoint, Word)
• MEDDPICC
• Challenger Sale
• Miller Heiman
• Franklin Covey

Location

• United States
• Canada
• Northeastern US
• New York
• New York City
• Rochester, NY

Work Type

• Home based
• Flexible working options

Experience Level

• 2+ years of experience

Education Level

• Bachelor’s degree required

Salary/Compensations

• Home based-New York $72,100 - $120,200. Total Target Cash Range: $111,000 - $185,000.
• New York City: base pay range is $78,700 - $131,100, total target cash range is $121,100 - $201,900.
• Rochester, NY: base pay range is $65,600 - $109,200, total target cash range is $100,900 - $168,200.
• U.S. National Base Pay Range: $65,600 - $109,200, Total Target Cash Range: $100,900 - $168,200.

Benefits

• Wellbeing initiatives
• Shared parental leave
• Study assistance
• Sabbaticals
• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with match
• Employee Share Purchase Plan
• Wellness platform
• Headspace subscription
• Employee Assistance Programs
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Accidental death insurance
• Critical illness insurance
• Hospital indemnity insurance
• Parental leave
• Adoption support
• Surrogacy support
• HSA
• FSA
• Dependent care savings accounts
• Commuter benefits
• Paid time off
• Volunteer days
• Employee Resource Group participation days

About the Company

• As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes.
• By combining trusted content with advanced analytics, Elsevier supports research, education, and clinical practice.
• At Elsevier, your work contributes to solving global challenges and building a more sustainable future.

Equal Opportunity

• We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
• We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.